Medical Front Desk Receptionist

Job Description

Job Description

Front Desk / Medical Assistant – Pain Management Clinic

Pay: $23.00 – $25.00 per hour
Schedule: Monday – Friday, varying hours between 6:00 AM and 6:00 PM - Occasional Saturdays
Hours: Full-Time, 40 hours per week
Location: Pain Management Clinic

Position Overview

We are seeking a friendly, dependable, and motivated Front Desk / Medical Assistant to join our growing pain management practice. The ideal candidate is bilingual in English and Spanish (preferred), thrives in a fast-paced environment, works well with others, and is committed to providing exceptional patient care and customer service.

We offer a positive team-oriented atmosphere and a great working environment where employees are valued and supported.

Qualifications

• Previous medical office or healthcare experience preferred
• Bilingual (English/Spanish) is a plus
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Team player with a positive attitude
• Knowledge of EMR/EHR systems preferred

Front Desk Responsibilities

• Answer incoming phone calls
• Handle new patient inquiries and scheduling
• Add new patients to the insurance verification tracker
• Process incoming and outgoing faxes
• Manage medical records requests
• Collect urine toxicology (Utox) specimens
• Review and manage patient alerts
• Monitor and maintain front desk supplies
• Restock printer paper and office materials
• Process SIS paperwork and post-operative documentation
• Check patients in and out
• Collect copayments and patient balances
• Open and prepare the front desk each morning

Lobby Duties

• Open front door and unlock main entrance
• Plug in display case, air filters, and dehumidifier
• Turn on TVs to designated channels
• Ensure lobby is clean, organized, and welcoming

Front Desk Station Duties

• Fill and turn on oil diffusers
• Set up computer workstation for the day

Office Duties

• Ensure bathrooms are stocked with supplies
• Ensure kitchen and common areas are stocked and organized

Medical Assistant Responsibilities

• Review patient charts and alerts
• Enter schedule blocks into the scheduling system
• Obtain and collect medical records prior to appointments
• Upload Utox results into patient charts and notify providers when necessary
• Perform appointment confirmation calls
• Room patients and obtain necessary information
• Clean and prepare exam rooms
• Track and follow up on open encounters for assigned providers
• Assist physicians and clinical staff as needed

Benefits

• Competitive hourly pay
• Supportive and collaborative team environment
• Stable full-time schedule
• Opportunity for growth within the practice

If you are passionate about patient care, enjoy working in a fast-paced medical setting, and want to be part of a dedicated team, we encourage you to apply.