Service Technician I

Service Technician I at Securitas Electronic Security summary:

Field-based technician responsible for installation, troubleshooting, preventative maintenance, and configuration of low-voltage electronic security systems (CCTV, access control, intrusion, and fire alarms) at client sites. Role includes responding to trouble tickets across a territory, documenting changes, performing upgrades and testing, driving a company vehicle, and occasionally being on-call and performing physical tasks (ladder/climbing, lifting). Requires 1–2 years’ security systems experience, valid driver’s license, familiarity with IP/networking and hand tools; company provides vehicle, equipment, training and benefits.

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services. 

POSITION SUMMARY:

Securitas Technology is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

ESSENTIAL FUNCTIONS:

• Respond to trouble tickets within an assigned field territory to ensure application uptime and system performance
• Drive and maintain company vehicle and manage inventory
• Interact with clients to address service needs on site in a professional manner and adhere to safety and cost guidelines.
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
• Perform pre-deployment end to end testing of all upgrades and major modifications
• Perform on site installations of software upgrades and major modifications or programming of systems and equipment

MINIMUM REQUIREMENTS:

• 1-2 years of experience installing and/or servicing intrusion, fire alarm, access control, and CCTV security systems.
• A valid state driver’s license, without restrictions, is required.
• High School diploma required or equivalent
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Mechanically inclined with an ability to work with hand/power tools and multi-meters
• Ability to be scheduled for on-call hours for emergencies
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge IP addressing equipment
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus
• Climb ladders that extend up to 24 ft. in height
• Carry items up to 75 pounds

Securitas Technology offers comprehensive benefits including:

• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company, Laptop, and Cell Phone
• Opportunity for annual merit pay increases.
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Keywords:

security technician, CCTV installation, access control, alarm systems, low-voltage technician, preventative maintenance, field service technician, troubleshooting, IP networking, on-call service