Customer Service Associate

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Customer Service Associate
We are seeking a candidate with excellent customer skills and experience to fill an open position in our Customer Services department. This position can be filled in our Burlington NJ location or our Medford NY Location.
The Customer Service Associate helps our customers with questions and issues pertaining to all steps involved in ordering merchandise to delivery, and everything in between. The candidate will communicate with customers by email and phone regarding their merchandise orders, return authorizations, product availability, direct shipments, and other items as needed, quickly and thoroughly, guaranteeing a professional, friendly, and pleasant manner.
The Customer Service Associate will utilize knowledge of products, order entry system, and supporting Web Based Applications to assist customers in their needs. The position also requires communication with multiple internal departments to obtain information to address issues and questions. The Customer Service Associate will work closely with the department manager to improve and digitize the department processes through automation.
Our organization is committed to excellence and to the highest standards of our Customer Service Department. Our values and beliefs instilled within this department, and our organization, are critical to the success and growth of the business.
Responsibilities
Respond to customer and potential customer inquiries on membership, products, and services.
Perform and process account maintenance, fulfillment requests, research requests, etc. based on customer needs or requests.
Navigate system applications as needed.
Provide timely, friendly, and accurate service in building customer relationships.
Provide guidance to customers in order to meet their business needs.
Prioritize workload based on mandatory requirements and department targets and metrics.
Communicate with other departments and/or outside vendors as needed on customer behalf.
Recognize and escalate issues to upper management when necessary
Educate customers on proper remote use of order entry, return and inquiry applications.
Other duties as assigned.
Qualifications
Minimum of 3 years of Customer Service experience with record of exceptional Customer Service Skills.
Professional demeanor
Basic computer knowledge in:
Microsoft Office Suite and internet browsers (Outlook, Word, Excel)
Intermediate level of Excel knowledge is preferred.
SQL Reporting
Strong analytical skills with a high degree of accuracy.
Strong positive attitude and team-oriented.
Exceptional verbal and written communication skills.
Ability to work in a fast-paced, multi-tasking environment.
Ability to learn quickly and comfortable with on the job training.
Troubleshooting, critical thinking, and problem-solving skills that lead to process improvement