Westfield Studio Manager

Job Description

Job Description

Join the Glowbar Team:

Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started.

We’re known as a best first job because we invest in training, mentorship, and real responsibility from day one within a team that's ambitious, supportive, and fun. If you're energized by growth and helping shape a modern brand, this is where your career can truly glow.

Our values? We're the DOPEST.

About the Role:

The Studio Manager holds full four-wall accountability—operating as the CEO of their Glowbar studio and taking personal pride in its success. They are ultimately responsible for hitting revenue and membership goals while holding their team accountable to individual performance metrics.

A positive, proactive, and pragmatic people leader, the Studio Manager ensures the studio operates at a 10 every single day. They build a people-first culture through consistent coaching, clear communication, and strong accountability, creating an environment where the team and the client experience both thrive.

Studio Managers own local field marketing, executing monthly activations that leverage networking and sales to drive growth. They regularly inspect performance across membership metrics, service quality, inventory, and scheduling, maintaining excellence at every level.

Above all, the Studio Manager is the glue that holds the studio together. They are the dependable presence their team counts on to model excellence, inspire confidence, and lead the way.

A Peek Into Your Day:

• Analyze weekly and monthly performance data to identify trends, gaps, and opportunities for growth

• Recruit, interview, and help build a team that reflects Glowbar's values and standards

• Onboard and train new team members, setting them up for success from day one

• Hold biweekly one-on-ones with team members to support development and alignment

• Conduct regular treatment room shadows and assessments to maintain service excellence

• Manage studio labor and expenses with an owner's mindset, protecting profitability

• Champion the Glowbar brand in your market - build relationships with like-minded local businesses to drive partnerships and lead generation

• Keep a pulse on team morale and proactively address friction before it becomes a problem

• Create a studio culture so strong that retention speaks for itself

• Escalate client concerns quickly and thoughtfully, turning every challenge into a loyalty moment

• Ensure all studio compliance standards (safety, cleanliness, and brand) are met without exception

• Host and lead studio visits from business partners with professionalism and pride

• Step in to cover administrative and direct report responsibilities during periods of open headcount

• Own the front desk for one to two full shifts per week, plus daily coverage during lunch breaks, leading by example alongside your team

How We Measure Success

• Studio Revenue

• Studio Gross Margin

• Esthetician Tenure

If all this sounds great, these are things that are required to join:

Who We’re Looking For:

• 3+ years of progressive people management experience in a fast-paced, service-based industry (fitness, hospitality, retail, restaurant, hotel, salon/spa, etc.)

• Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth

• Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals

• Inspirational and professional management style that balances accountability with empathy, creating a positive and performance-driven culture

• Strong business and operational acumen with an understanding of retail/service industry standards, policies, and compliance

• Superior communication and interpersonal skills, fostering trust, clarity, and collaboration across employees and clients alike

• Obsessed with hospitality excellence, ensuring every client experience reflects best-in-class service

• Strategic problem-solver who thrives under pressure, juggling multiple priorities in a dynamic environment while maintaining a high level of professionalism

• Passion for leadership, beauty, skincare, and people development, with a growth mindset and eagerness to continuously learn

• Flexible availability, including weekends, holidays, and early morning/midday/late evening weekday shifts

Working Conditions:
At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role:

• Frequent standing, walking, and movement throughout the entire shift

• Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies

• Climbing up and down stairs during shift operations

• Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)

• Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas

• Performing operational tasks such as restocking, organizing supplies, and light cleaning

• Required to work weekends, evenings and holiday to support our client demand

Your Glow Package includes:

• Monthly bonus eligibility

Health & Wellness

• Medical, dental & vision insurance (mostly covered by Glowbar)

• Disability, accident, critical illness and life insurance

• Employee Assistance Program (EAP) for mental wellness

Time to Recharge

• Paid Time Off, Sick Leave, and Holidays

• Reliable schedules that respect your time

Glowbar Exclusives

• Annual Glowbar Membership and 2 guest passes

• Employee discounts on skincare products

Extras That Make Life Sweet

• Commuter benefits

• Friends and family discounts

• Referral bonuses for bringing new glow-getters to the team

• Discounts on lifestyle brands, restaurants, theme parks, and more

Because when you feel supported, your GLOW is unstoppable.