Customer Care Reception Specialist

Great Care, Delivered™ is the promise that we make to our customers. If you have a passion for helping animals, and a love for serving others, we want you to help us deliver on that promise by joining our Customer Care Team.

What you'll do:

• Serve visitors by greeting, welcoming, directing and announcing them appropriately
• Receive daily mail/deliveries/couriers
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Perform other clerical duties as needed
• Directs visitors by maintaining employee and department directories; giving instructions
• Maintains safe and clean front desk area by complying with procedures, rules, and regulations
• Manage miscellaneous requests from Wedgewood and our Customers on a daily basis such as completing password resets for online prescriber accounts, emailed credit card updates, correcting duplicate accounts, mailing out additional oral syringes to pet owners
• Collaborate with pharmacists to ensure customers receive quality care and meet all health and safety standards and protocols

• Collecting and processing payments for pick-up orders
• Accept customer and prescription information required to process new and refill prescriptions- Rx Entry
• Dispense prescriptions to pick-up customers
• Handle register including closing out the register and till
• End of month inventory
• Make outbound calls to pick-up customers when ready
• Sort pending faxes
• Handle in-bound reception phone calls and direct them as necessary

What you've done:

• Obtained a High School Diploma or GED
• Established strong basic math skills
• You're computer savvy and can navigate the internet with ease
• Worked in a pharmacy or have experience in the veterinarian field a plus
• 1-2 years of relevant work experience in a customer-centric environment. Never worked in a call center? No problem!

Automatic Bonus Points:

• You've attended some college or have earned a degree
• You're bilingual and can speak Spanish
• You're a Microsoft Office expert and can navigate Microsoft Outlook, Word, & Excel

Who you are:

• Energized by interacting with and helping people
• Customer minded through and through
• Always show up (on time) with a positive, professional attitude. No exceptions!
• Demonstrate strong attention to detail and can follow procedures
• An excellent oral & written communicator who teammates and customers love to work with

What's in it for you?

• A comprehensive benefits package that includes health, dental, and flexible spending accounts
• 401(k) retirement plan with a generous company contribution
• Life and disability insurance
• A generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

When will you work?

Must be available Monday through Friday from 9 am to 8 pm and Saturdays from 9 am - 5 pm.

About Us:

Wedgewood Pharmacy is the nation's leading animal health compounding pharmacy and has been recognized with awards from the New Jersey Business & Industry Association in 2017 as an Outstanding Employer and in 2015 for Business Success. Additionally, Wedgewood Pharmacy was named a 2016 recipient of the Marcum Innovator of the Year Award.

We are located in Swedesboro, NJ (5 minutes from the Commodore Barry Bridge, and just 30 minutes from Philadelphia, PA, and Wilmington, DE).