Technology Assistant
- Provide Level 1 helpdesk support for end-user devices (Chromebooks, Windows, macOS)
- Diagnose and repair basic Chromebook issues (e.g., screens, keyboards, ports)
- Monitor and respond to technical support requests using the ticketing system
- Escalate complex issues to the Technology Coordinator when necessary
- Install new equipment including Chromebooks, laptops, printers, and monitors
- Perform routine maintenance to ensure proper functioning of all technology devices
- Maintain accurate equipment inventory using IncidentIQ or equivalent system
- Tag, audit, and track all technology assets across the district
- Identify equipment requiring advanced repair and coordinate shipment to vendors
- Provide timely, courteous technical support to students and staff
- Communicate effectively with stakeholders to diagnose needs and resolve issues
- Assist with operational tasks assigned by the Technology Coordinator
- Ensure compliance with safety protocols while handling equipment
- Perform additional responsibilities as assigned to support department operations
- Associate’s degree or higher in a technology-related field.
- 1-2 years of experience in IT support, help desk, or a similar role.
- Familiarity with Google Workspace, Microsoft Office Suite, and educational software.
- Basic troubleshooting of hardware (computers, printers, projectors).
- Knowledge of network systems, Wi-Fi management, and basic server maintenance.
- Flexibility to work afternoons and weekends as needed.
- Ability to lift and carry equipment up to 25 lbs.
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