Hospitality Director

Position Overview

We are seeking an experienced and passionate hospitality- and process-driven Multi-Site Location Manager to oversee front-of-house operations across multiple locations and play a key role in our expansion strategy for a growing bakery located in Millburn, NJ.

In addition to managing existing sites, this leader will be instrumental in opening new, local, satellite (retail-only) locations, including hiring strategy, onboarding, training, and operational setup. The ideal candidate will have a proven track record in scaling operations and building, training, and managing a large team while ensuring exceptional hospitality standards and maintaining brand consistency.

Your key responsibilities will include, but are not limited to:

Operational Leadership

• Oversee all FOH operations across multiple locations, ensuring service quality and guest experience, cleanliness and health/safety compliance, implementation and enforcement of SOPs and process standards
• Monitor guest feedback and concerns; managing and implementing customer escalations to maintain brand standards
• Effective and proper display of products and upselling
• Lead new location openings following the above expectations and including coordinating operational readiness and timelines.
• Develop and execute scalable processes to support future growth.

Staffing & Team Development

• Hire, onboard, and train FOH staff across all locations.
• Develop and refine training programs, utilizing a combination of asynchronous online and on-the-floor.
• Refine supervisor-level positions to include expectations, standards, feedback loops and coaching; provide input into staffing hierarchy at satellite locations.
• Oversee scheduling.
• Model and develop a positive culture and implement incentive programs.
• Conduct performance reviews, manage corrective actions and terminations, and foster growth from within.
• Collaborate with leadership on HR-focused initiatives and operational improvements.

Compliance & Standards

• Ensure compliance with health, safety, and labor regulations.
• Maintain brand and hospitality standards across all sites.

Financial Management

• Manage labor costs through efficient scheduling while maintaining standard of service.
• Meet financial goals; identify cost-saving measures and revenue opportunities.

Skills & Experience

• 5+ years as a Regional Manager, 10+ years in the hospitality, service, restaurant, or similar industry.
• Proven experience managing teams across multiple sites, with extensive experience in training and development.
• Experience scaling operations, standardizing processes, and maintaining brand consistency.
• Experience with new store openings or expansion projects.
• Familiarity with bakery and café operations.
• Proficiency with POS systems, scheduling tools, and performance analytics.
• Proficiency with basic computer skills (email, Word processing, spreadsheets)
• Hospitality, business, management or relevant field of study degree
• Detailed knowledge of Safe food handling; Food protection manager certification
• Flexible availability, including weekends and holidays as needed.
• A sincere passion for hospitality and delicious food

Competitive salary. Additional benefits include:

• Opportunities for performance-based bonus
• Health insurance
• PTO and Sick Leave
• 401(K)
• Profit Sharing
• Commuter assistance
• Employee discount