Patient Care Representative

Overview:
Are you a detail-oriented, customer-focused individual who loves helping people? If so, we want YOU to join our dynamic ophthalmology practice! As a valued member of our team, you’ll play a key role in providing exceptional patient care and keeping our clinic running smoothly. Plus, you'll get to travel between our four Monmouth County locations and be part of something special!

We are proud to be back-to-back winners of Best Eye Care Clinic in Monmouth County, and we’re looking for individuals who are passionate about delivering top-notch care to help us maintain that reputation!

Responsibilities:

• Welcome patients with a smile : Make sure every patient feels comfortable and cared for from the moment they walk in.
• Handle incoming calls with professionalism : Take messages and provide accurate information with a positive, helpful attitude.
• Manage patient check-ins and check-outs : Ensure the process is smooth and hassle-free for every patient.
• Coordinate appointments : Schedule and confirm appointments promptly, keeping everything running on time.
• Verify insurance and update patient info : Ensure accurate and up-to-date records to make the process seamless.
• Collect co-pays and payments : Do so with precision and a friendly approach.
• Master our EHR system : Use it to maintain accurate patient records and help our practice run efficiently.
• Manage referrals and authorizations : Ensure our patients have access to care without delay.
• Support continuity of care : Manage confirmation calls and patient recalls to keep our services smooth and seamless.

Qualifications:

• People person : You’re friendly, professional, and love interacting with patients and the team.
• Super organized : You juggle tasks with ease and have an eagle eye for detail.
• Tech-savvy : You’re comfortable with computers and electronic health records.
• Customer service experience : Previous experience in a medical office, retail, or hospitality
• Adaptable and positive : You thrive in a fast-paced environment and keep a positive attitude no matter what.
• Bonus points : Knowledge of medical terminology, insurance processes, and scheduling. Bilingual? Even better!

Work Schedule:
Monday-Friday, 8:30 AM - 5:00 PM (Flexibility is key, and we might need you occasionally on weekends or evenings!)

About Us:
At Atlantic Eye Physicians, we’re more than just a team – we’re a family. Our top priority is delivering outstanding eye care while building lasting relationships with our patients. We pride ourselves on our commitment to patient-centered care, and we’re passionate about helping our team grow both personally and professionally.

As back-to-back winners of Best Eye Care Clinic in Monmouth County, we strive to continue setting the standard for exceptional care and customer service in our community.

Why Choose Atlantic Eye Physicians?:

• Compassionate Care : We put our patients first and build relationships that last.
• Cutting-Edge Technology : Work with state-of-the-art equipment and innovative treatments.
• Supportive Team : Be part of a collaborative team that’s all about teamwork and positivity.
• Professional Growth : With us, you'll have ongoing training and real opportunities to advance your career.

Company Benefits:

• Competitive salary based on experience.
• 401(K) retirement plan with employer match.
• Comprehensive medical, vision, and dental benefits.
• Paid holidays and vacation days.
• Employee discounts.
• Ongoing training and career advancement opportunities.