Commissions Quality Coordinator

Job Description

Job Description

Department: Finance/Ops

About Heathos

Heathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem that simplifies complexity and drives long-term success. Built on trust, innovation, and integrity, we provide technology, services, and insights that support agencies, carriers, and members at every stage. Our family of brands—FirstEnroll, AdminOne, and SonicMarketing—works together to streamline operations and deliver a seamless insurance experience.

Role Purpose

We are seeking a detail-oriented and highly analytical Commissions Quality Coordinator to support the Finance Operations team. This role plays a critical part in validating, auditing, and testing commission logic prior to building within the CRM and ensuring all commission targets align with approved economics.

As a key contributor to the day-to-day operations of the Commissions function, this individual will help maintain the integrity of commission structure, therefore supporting multiple departments with enhanced transparency for key stakeholders and sales agents. The role requires strong numerical aptitude, exceptional attention to detail, and the ability to communicate complex information clearly and effectively.

This position may also support broader Finance Operations initiatives, including administrative coordination, documentation management, risk management, collections, and cross-functional collaboration. The Commissions Quality Coordinator will serve as a liaison between internal teams and external partners, ensuring accurate and timely workstreams.

Key Responsibilities

• Interpret, validate, audit, and test commission builds prior to entry in the CRM; ensure commission targets remain consistent with approved commission economics
• Partner with Commissions Analysts to support Account Managers, agents, and agencies in understanding commission structures and logic
• Investigate and resolve commission-related inquiries in a timely, professional manner
• Assist in the development, refinement, and documentation of commission plans and processes
• Maintain accurate records and supporting documentation for audit and compliance purposes
• Prepare carrier payment files for accounting review and downstream payment processing

Skills & Qualifications

• 1–3 years of experience in commissions coordination, finance operations, or a related role
• Strong organizational and time management skills, with the ability to manage multiple priorities
• Advanced analytical and quantitative skills, with comfort handling complex data sets
• Advanced proficiency in Microsoft Excel required (macros/VBA a plus)
• Excellent verbal and written communication skills, with the ability to engage effectively across all levels of the organization
• Strong attention to detail, reliability, and commitment to delivering accurate, high-quality work

Ideal Candidate Profile

The ideal candidate is proactive, detail-oriented, and dependable, with a strong sense of ownership and accountability. They thrive in a fast-paced environment, demonstrate sound judgment, and can balance multiple priorities without compromising accuracy. A hands-on, self-starting mindset paired with professionalism, curiosity of the “why”, and a strong work ethic will position this individual for success in the role.

Heathos is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the agencies, carriers, and members we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Know Your Rights: Workplace Discrimination is Illegal.

If you have a need that requires accommodation, please let us know here.

Heathos is a binational company and, in order to facilitate efficient collaboration and communication binationally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.