Customer Care Associate

Position: Customer Care Associate

Location: Hackettstown, NJ 07840

Work Model: Onsite

Employment Type: 6 months (Possible ext)

Summary

The design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring performance globally.

Responsibilities

• Build a relationship with the customer to enhance trust and collaboration.
• Manage order activities to insure timely delivery creation, load planning and adherence to requested arrival date.
• Proactively communicate any issues to sales and the customer, take the lead to improve processes and resolve problems.
• Manage key master data in all order management systems (SAP) and desk guide.
• Represent customer at cross functional CMOS meetings and participate in problem solving and after-action reviews as necessary.
• Recognize and resolve any potential order conflicts to insure on time and in full order delivery.
• First point of contact between the customer.
• functions to ensure timely production, delivery and risk mitigation for customer orders.
• Manage projects to drive improvements to customer metrics.

Requirements

• Education & Professional Qualification: Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business Management and/or related field preferred.
• 2+ years’ experience in Supply Chain, Order Management Logistics or Customer-facing role.
• Knowledge of EDI, ERP and SAP preferred.
• Must be comfortable with external communication and conflict resolution
• Background in Account Receivables and Payables preferred.

Knowledge/Experience

· Intermediate to advanced level of MS Excel

· Excellent written & verbal communication skills

· Excellent organizational skills

· Excellent time management skills

· Ability to interact and communicate effectively with other internal departments

· Level of role, Critical MLCs and Competencies

· (Leadership & Functional/Technical)

· Key Supporting Competencies (4-6)

· Action Oriented

· Customer Focus

· Dealing with Ambiguity

· Peer Relationships