Vice President of Client Services
- Lead and Supervise Advisors
- Serve as Designated Supervisor under Lumida’s compliance framework.
- Conduct call monitoring, coaching, and meeting ride-alongs to ensure adherence to fiduciary and firm standards and adherence to the client journey framework.
- Reinforce professionalism, communication quality, and Lumida’s investment philosophy across the advisor team.
- Partner closely with the Head of Sales, CEO and Chief Compliance Officer on supervision and documentation.
- Hire, Train and Develop Talent
- Develop a formal advisor onboarding and training playbook, including:
- Firm philosophy and investment framework
- Product education (public & private markets, digital assets)
- Professional standards and client communication
- CRM, DocuSign, and Notion training
- Deliver recurring training sessions and workshops, ensuring every advisor can clearly articulate Lumida’s “house view.”
- Drive Client Experience Excellence
- Oversee the client onboarding process to ensure seamless, white-glove experiences.
- Handle client escalations and support advisors in maintaining trusted relationships.
- Implement client satisfaction metrics and process improvements.
- Coordinate lead routing and optimize advisor-client matching for best fit and conversion.
- Experience in the implementation and onboarding of new CRM
- Partner for Growth
- Drive AUM growth through improved advisor productivity and retention.
- Coach advisors on deepening client relationships and presenting Lumida’s full suite of solutions.
- Champion the adoption of technology and data tools to scale personalized advice delivery.
- Client Communication & Education
- Oversee the development and dissemination of client communications regarding investment performance.
- Manage third-party billing processes and ensure accuracy and transparency.
- Establish and implement a comprehensive education framework for clients covering tax, health, and longevity planning.
- AUM growth across supervised advisor teams
- Client retention and satisfaction
- Advisor compliance health and reduction of operational errors
- Speed and quality of advisor onboarding and enablement
- 7–10+ years in client service or advisor management at a leading RIA (e.g., Fisher Investments, Edelman Financial Engines, Creative Planning, LPL Financial, or equivalent)
- Proven success supervising, coaching, and developing Investment Advisors
- Deep understanding of RIA operations, compliance, and workflows
- Required: Series 65 license; CFP or Series 7 a plus
- Strong command of technology (CRM systems such as Hubspot, DocuSign, digital workflows, familiar with eMoney)
- Exceptional communication, leadership presence, and integrity
- Competitive base salary + performance bonus tied to AUM growth
- Long-term specialist management role with growth opportunity
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