Customer Service Representative

Job Title: Customer Service Representative
Location: Bridgewater, New Jersey
Type: Contract To Hire
Pay Rate: $27/hr

Education:

• BA/BS degree

Requirements:

• Requirement of 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience required
• May accept additional related work experience in lieu of BA/BS degree
• Proficient in MS Office Suite
• Familiar with a variety of sales and marketing concepts, practices and procedures
• Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment

Responsibilities:
Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success.

• Responsible for the complete order entry process:
• Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
• Review of EDI’s to ensure accuracy
• Review and address all order discrepancy prior to release
• Release and transmit orders to warehouse for processing
• Issuance of return material authorizations
• Collaborate with 3PL to ensure on time delivery of customers’ orders
• Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
• Resolve all issues related to purchase orders; track and expedite orders as required
• Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc.)
• Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
• Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
• Knowledge of key customer accounts’ operations and their required portals
• Maintain and load customer pricing in accordance with departmental procedures
• Direct customer complaints and reported adverse events in accordance with departmental procedures
• Support the outside sales teams by fulfilling requested actions
• Function as a liaison between internal departments and external customers, centralizing all contact and information flow
• Back-up other positions within the department and assist in special projects as assigned

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.