Retention Specialist

Job Title : Retention Specialist
Location : Plainsboro, New Jersey Hybrid schedule onsite 3x/week
Type: Direct/Exempt Salaried Bench FTE for Joule’
Compensation: $110,000 - $120,000 FTE/Salaried Bench benefits including Vacation, Health, 401k, and more
Contractor Work Model : Hybrid
Start Date: March 2026

Overview
Joule is currently looking to hire a Retention Specialist, in a new and exciting role in CMR (Clinical, Medical and Regulatory). In this role prior experience with clinical trials and metabolic or cardiorenal diseases is beneficial.

Responsibilities

• Ensures implementation of best possible retention in key clinical trials in US/CA
• The retention team works in close collaboration with Medical Directors and p ro-actively drives collaboration to obtain/share trial specifics issues relating to across all trial sites, concentrating on areas related to quality, site performance and metrics
• Delivers all relevant services/tasks in support of the retention planning and quality delivery of clinical trials

• Responsible for individual patient surveillance and follow up regarding exposure in clinical trials
• Independently connect with and support site staff in retention on specific patient cases
• Demonstrates technical expertise within responsibility areas, staying up-to-date of new practices and building knowledge of emerging trends and advances within area
• Contributes actively to Trial Core Team and other relevant teams locally and globally
• Contributes to a continually changing environment, supporting a future focused approach, leveraging competencies, tools and technology
• Maintains responsibility for quality, performance, regulatory compliance and patient safety related to managing assigned clinical trial sites and document handling
• Attends and participates in trial team meetings Investigator and Monitor Meetings, including but not to limited creating presentations and training site staff
• Leads or contributes significantly to complex or global cross-functional improvement/innovation projects
• Works independently; receives minimal guidance. Acts as a resource for colleagues with less medical knowledge and EA experience
• As this is a new function, it is expected that the retention specialist drives and develop the retention task throughout

Requirements

• A bachelor’s degree (science-related discipline preferred) or a Registered Nurse (RN) degree is required
• A minimum of 5 years of clinical experience with patients with metabolic or cardiorenal diseases and an understanding of these patients journey in academia and in clinical trials
• A minimum of 5 years of clinical trial experience within a pharmaceutical, biotechnology, CRO, and/or healthcare setting required; some experience in area of specialty preferred
• Demonstrated understanding of medical terminology and ICH-GCP principles and the application of those principles to trial planning and conduct of clinical trials
• Demonstrated computer skills (MS Office, MS Project, MS PowerPoint)

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #568-Clinical

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.