Golf Shop Merchandiser/Manager

The Golf Shop Merchandiser/Manager is responsible for assisting the Director of Golf / Head Golf Professional in overseeing the daily operations of the golf shop, including retail merchandising, inventory management, and customer service. This role plays a key part in enhancing the overall member and guest experience by ensuring a well-organized and aesthetically appealing retail environment, managing inventory levels, and fostering strong relationships with customers.

Key Responsibilities

Golf Shop Operations & Member Service:

• Assist with daily golf shop operations, including booking tee times, checking in golfers, and handling retail transactions.
• Provide world-class, individualized service to members, guests, and tournament participants.
• Greet and welcome members and guests in a professional and courteous manner.
• Assist customers with merchandise selections, product knowledge, and special-order requests.
• Maintain a seamless special-order process, ensuring timely fulfillment and accurate record-keeping.
• Oversee shop cleanliness, organization, and adherence to club standards.

Merchandising & Inventory Management:

• Implement and maintain effective merchandising plans to create an appealing shopping experience.
• Ensure proper display, pricing, tagging, and organization of all golf shop merchandise.
• Collaborate with the Director of Golf / Head Golf Professional to order, receive, and stock merchandise.
• Monitor inventory levels, conduct regular inventory counts, and manage stock replenishment.
• Maintain stockroom security and organization, tracking incoming and outgoing shipments.
• Process returns to vendors and obtain appropriate return authorizations and credits.

Sales & Staff Management:

• Promote sales through product knowledge, engagement, and excellent customer service.
• Manage and help train golf shop staff in merchandising, inventory procedures, and customer service.
• Assist in evaluating staff performance and providing recommendations for improvement.
• Support corporate sales, group outings, and tournament prize distribution.

Administrative & Reporting Responsibilities:

• Maintain purchase order records, verify invoices, and ensure proper coding for payment.
• Prepare monthly merchandise reports and assist with budget planning as needed.
• Participate in special projects or other duties as assigned.

Physical Demands & Working Environment:

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Work Schedule Expectations:

• Work schedule will be determined based on club needs and may include weekends, holidays, and peak golf season hours.

Qualifications & Skills:

• High school diploma or equivalent; education in business, retail management, or a related field is a plus.
• Minimum of two years of experience in a retail or golf shop setting preferred.
• Knowledge of golf equipment, apparel, and retail trends is a plus.
• Strong customer service and communication skills.
• Proficiency in inventory management systems and point-of-sale (POS) software.
• Ability to work in a fast-paced, team-oriented environment.
• Strong organizational skills and attention to detail.
• Experience managing or mentoring a team is preferred.

Benefits & Perks:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Access to club amenities and golf privileges.
• Potential for additional pay: outing commissions & shop bonus

If you have a passion for golf, retail merchandising, and delivering an exceptional customer experience, we invite you to apply!