Operations Manager

Job Description

Job Description

This position is located in Hackensack, NJ

Compensation is $60,000 annually plus bonus.

About Company:

RHO Residential is a premier property management company specializing in Class-A luxury apartment communities, with a primary focus on the New Jersey market. Our comprehensive services include leasing, marketing, financial management, maintenance operations, and resident relations, all tailored to deliver exceptional living experiences. We prioritize a people-first approach, fostering meaningful connections with residents and property owners alike.

At RHO Residential, we are dedicated to maintaining high standards of property upkeep, optimizing operational efficiency, and maximizing property value for our partners. With a focus on promoting a positive workplace culture, we ensure our team feels empowered, valued, and inspired to deliver outstanding results. Whether it’s through innovative marketing strategies, proactive maintenance, or seamless communication, we are committed to creating vibrant, thriving communities where people love to live and work.

Ready to be part of something exceptional? Join our team at RHO Residential and help us redefine property management with passion, purpose, and people at the heart of everything we do!

About the Role:

The Operations Manager at RHO RESIDENTIAL LLC will play a pivotal role in overseeing and optimizing all operational aspects within our real estate and rental leasing environment. This position is responsible for ensuring efficient operations, adhering to company operational procedures and performance standards in a Multifamily Property Management Environment. The successful candidate will lead and develop teams, fostering a culture of high employee performance and engagement. The Operations Manager will work in conjunction with the Director of Operations to contribute directly to the company’s growth and customer satisfaction. Ultimately, this role ensures that all operational activities align with organizational goals while maintaining compliance and operational excellence.

Minimum Qualifications:

• Some college in a related field such as Real Estate, Business, Hospitality, Etc.
• 2 years experience in the Multifamily Leasing Industry.
• Proven experience in team management and employee performance development.
• Excellent organizational, computer and customer service skills.
• Experience in Class A Luxury Apartment Building Leasing and or Management.
• Ability to work some weekends.

Preferred Qualifications:

• Bachelor's Degree.
• Proficient in Excel and Yardi.
• CRM knowledge.
• Experience in Class A Luxury Apartment Building management.
• Previous experience working in a leadership role within a real estate or rental leasing company.

Responsibilities:

• Lead, mentor, and evaluate employee performance to build a motivated and high-performing team.
• Develop and enforce workplace safety protocols to maintain a safe working environment for all staff.
• Implement cost control and cost reduction strategies to optimize operational budgets without compromising quality.
• Collaborate with cross-functional teams to streamline processes and improve overall operational efficiency.
• Monitor key performance indicators and prepare regular reports for senior management.
• Ensure compliance with industry regulations and company policies related to operations.
• Coordinate with vendors and suppliers to maintain inventory levels and manage procurement processes.
• Complete weekly and monthly reports as required.
• Lease and manage resident relations for new and existing customers.

Skills:

The required skills such as operations management and team management are essential for coordinating daily activities and leading staff to meet operational goals. Employee performance expertise is used to assess, motivate, and develop team members, ensuring high productivity and engagement. Cost control and cost reduction abilities are applied to optimize budgets and improve profitability while maintaining quality standards.

Experience with Yardi, Excel, and CRM Software.

Excellent organizational and customer service skills are required.