Customer Success Training & Education Specialist

About Allwork:

AllWork® is a leading freelancer management and payments platform. We specialize in efficiently managing and paying various types of freelancers for businesses, including hourly, consulting, contract, and project-based workers. Our platform supports the evolving Modern Workforce, with freelancers becoming as prevalent as permanent employees in many companies.

The Role:

As a Customer Success Training & Education Specialist, you will play a critical role in ensuring our customers fully understand and utilize the AllWork platform, both on desktop and mobile. In this customer-facing role, you will be responsible for educating new users, supporting current customers, and equipping internal teams with the knowledge needed to succeed. You'll deliver engaging training sessions, create high-quality educational materials, and act as the go-to expert for all things AllWork. Your efforts will drive platform adoption, enhance user satisfaction, and contribute to customer retention and growth.

• Collaborate with Customer Success Managers to identify opportunities for deeper customer engagement and platform utilization.
• Conduct live product demonstrations and training sessions for new and existing users, showcasing key features and benefits of the AllWork platform.
• Serve as a product expert, staying informed about all technology updates and releases to provide accurate and timely training.
• Answer user questions during live training and ensure timely follow-up on unanswered queries in collaboration with Customer Success Managers.
• Develop shareable resources, such as product one-pagers, FAQs, feature walkthroughs, and other educational materials, ensuring all resources remain current and relevant.
• Create engaging training videos and bite-sized instructional content for on-demand access by platform users.
• Utilize tools such as Zoom, Microsoft Teams, and other digital platforms to deliver high-quality virtual training experiences.
• Partner with the marketing and product teams to support the rollout of new features and functionality, ensuring seamless adoption by users.
• Promote the AllWork platform, contributing to a positive customer experience and driving long-term user satisfaction.
• Maintain an organized schedule of training sessions to ensure consistent engagement with all customers.

• Bachelor’s degree in a relevant field.
• Strong understanding of SaaS technology, with the ability to learn and adapt quickly to new systems.
• Proven experience in product knowledge training for web-based and mobile platforms.
• Exceptional verbal communication and interpersonal skills, with a natural ability to engage and build trust with customers.
• Experience in content creation, including video tutorials and written resources, with excellent organizational skills for online documentation.
• Proficiency in tools such as HubSpot, Microsoft 365, Scribe, and Canva is preferred but not required.
• Ability to pivot and solve problems quickly in a fast-paced, customer-centric environment.

$45,000 - $60,000 a year

Allwork is an Equal Employment Opportunity employer. We embrace diversity and inclusion, ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity or expression, marital status, or any other protected characteristic.