IT Database Administrator I - Digital Technology Services
- Take ownership of problems through to resolution over a wide variety of systems and technologies.
- Ensure internal database systems are managed to the highest standard by following industry best practice. 3. Handles basic issues and problems.
- Refers more complex issues to higher-level staff.
- Demonstrate problem management ownership and prevention of downtime.
- Actively contribute to the development of existing and new IT processes and procedures to enhance service transition and service operation lifecycle stages.
- Demonstrate self-starter capabilities identifying areas of improvement and taking action in order to address service impacting issues.
- Provide operational support for the Epic Cache/ Oracle/Windows/SQL Server database environment.
- Database backup/restores, daily checks, maintenance tasks and building new database instances and applying service packs.
- Manage and escalate problems as appropriate and investigate defects or problems, work with infrastructure and external vendors to identify solutions and support any fixes that are required as part of service improvement.
- Follow the Change Management procedure and other standard practices in installing, configuring and supporting databases and related items in Test and Production environments.
- Ensure service uptime is prioritized and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLAs and reporting metrics in place.
- Upgrade or maintain software at a time when the impact to the business is minimized.
- Other duties and/or projects as assigned.
- Adheres to HMH's Organizational competencies and standards of behavior.
- Bachelor's level degree in Information Technology, Math, Computer Science, or other related field, or equivalent (4 years) relevant experience.
- Possesses a beginning to working (or, if no degree, 4+ years) knowledge of subject matter.
- Analytical skills, Communication skills, Adaptable and flexible.
- Windows Server Operating Systems Security concepts and technologies, including PCI & PHI understanding.
- Active Directory, Group Policy, DBS, DHCP & DFS. Enterprise storage, Enterprise-scale patch management & related maintenance methodologies.
- Network principles, protocols & Technologies.
- Epic Cache, Cogito, Oracle, SQL, and other database technology platforms backup & recovery, including Disaster Recovery.
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.
- Two years of experience.
- Prior healthcare experience.
- Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
- Experience: Years of relevant work experience.
- Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
- Skills: Demonstrated proficiency in relevant skills and competencies.
- Geographic Location: Cost of living and market rates for the specific location.
- Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
- Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
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