Quality Assurance Specialist

Title: Quality Assurance Specialist

Posting Date: August 11, 2025

Location: Integrity House - Newark

Are you searching for a fulfilling place to develop your career and make an impact? Join Integrity House, New Jersey’s oldest active nonprofit provider of compassionate care for individuals and families experiencing addiction and mental health conditions. We’ve been a trusted source in our field since our founding in 1968, and our goal has remained constant: to provide our clients with comprehensive, whole-person care options under one unified system of care. Integrity House operates 16 licensed treatment programs across New Jersey as well as community outreach and prevention programs, and serves over 3,000 individuals every year.

We are excited to announce our Quality Assurance Specialist opening! The Quality Assurance Specialist will provide quality control & compliance oversight to all departments at Integrity House by ensuring the establishment and continuity of standards of operation. The QA Specialist will conduct internal audits at all sites and generate audit reports with the findings, collaborate with program management for corrective action, monitor and facilitate staff trainings.

Primary Duties And Responsibilities Of a Quality Assurance Specialist

• Ensure compliance with applicable licensing regulations & CARF Standards, and provide guidance to Integrity House management and leadership with consideration of such.
• Facilitate all audits including Department of Health, Medicaid, Division of Mental Health & Addiction Services.
• Coordinate with programs/departments to prepare for licensing audits and accreditation survey.
• Respond to all deficiencies in a timely manner, with collaboration from the program management team.
• Coordinate for licensure across disciplines as business needs present and ensure proper renewal of all licensure, including non-DOH licenses (i.e. DEA, CDS, SAMHSA OTP, etc.)
• Provide trainings regularly to ensure understanding of regulation & accreditation
• Conduct unannounced inspections and clinical audits of all programs to ensure compliance and conformance.
• Ensures maintenance of accurate, complete and relevant data for all departments.
• Serves as a resource person for all quality assurance questions or issues for all departments.
• Maintain and update Integrity House policies and procedures manual as needed, and ensure all changes are properly documented and in compliance with regulation and accreditation standards
• Identify financial, safety or security risks and develop safeguards and corrective measures that Integrity House may face.
• Prepare action plans to decrease risk factors.
• Track laws and regulations that might affect the organization’s policies and procedures and collaborate interdepartmentally regarding protocols and policies and training as appropriate.
• Ensuring all departments are in compliance with FFS/Medicaid (or any other funding) guidelines and procedures.
• Conduct thorough and complete investigations into alleged or suspected compliance or privacy issues and ensure all issues reach a resolution and such investigations and resolutions are properly documented.
• Coordinate with the Human Resources Department to ensure the delivery of an effective compliance and privacy training program, including appropriate introductory training for new employees and ongoing training for existing staff and ensure that there are consistent consequences for failure to comply with privacy policies for all individuals within the organization.

Preferred Qualifications For a Quality Assurance Specialist

Education: Bachelor’s Degree, required

Experience: 2-3 years of experience in a Quality Assurance or related role, such as program management. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above

Certification/Licensure: New Jersey Driver’s License

Other: Knowledge of Microsoft Office applications (e.g. Word, Access, Excel). Must be able to comprehend regulations and guidance documents and apply critical thinking skills to evaluate requirements. Must be detail oriented and able to effectively communicate findings verbally and in writing. Strong ethical and professional boundaries.

Work Schedule : Monday – Friday 9:00am – 5:00pm. The incumbent is expected to remain flexible with schedule based on business needs and project deadlines.

Why Work for Integrity?

We believe that work is more than a place you go every day. It is about being inspired and motivated to achieve extraordinary things. We believe that workplace diversity and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company’s success and provides you with the best co-workers you could ask for. Our employee benefits play an important role in making Integrity a great place to work.

Our Exceptional Benefits Package Includes

• Low Cost and Generous Medical and Prescription Coverage (ask us for our benefits summary, we are proud of it!)
• Employer Paid Dental
• Employer Paid Vision
• Employer Paid Life and AD&D
• Employer Paid Long Term Disability
• Employer Paid Health Reimbursement Account
• Generous Vacation, Sick, Personal and Holiday Time
• 403(b) Plan with a Dollar for Dollar Match up to 3% of Compensation
• Employee Assistance Plan
• Flexible Spending Account
• Commuter Benefit Plan
• Tuition Reimbursement – up to $4,000 annual
• Recognition Rewards
• Professional Development Assistance

Who We Are?

Integrity House is New Jersey’s oldest provider of comprehensive substance use and mental health services. We’ve been a trusted source in our field since our founding in 1968, and our goal has remained constant: to help individuals and families experiencing addiction and mental health conditions measurably improve their health and overall quality of life

Integrity House operates a broad network of services that includes a full suite of treatment options for substance use disorder; mental health services; gambling addiction services; physical health services; education and employment readiness support; care coordination; creative arts therapy; supportive housing; recovery programs; and community outreach services. Integrity is accredited from by the Commission on Accreditation of Rehabilitation Facilities (CARF), an independent, nonprofit accreditor of health and human services, at its highest level, and was voted one of America’s Best Addiction Treatment Centers. Annually, Integrity House serves over 7,000 New Jersey residents through its treatment and outreach programs.

Apply today! Be part of an amazing interdisciplinary team committed to rebuilding lives, families and communities.

Integrity is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Integrity House openly supports and fully commits to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Apply Now