Director Front Office Operations

Overview:

Director of Front Office Operations

The Director of Front Office Operations is responsible for overseeing the daily operations of the hotel front office, which includes check-in desk and concierge services, to ensure delivery of quality guest services.

Responsibilities:

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Plan, organize, direct, and oversee the daily operations of the Front Office, including VIP Services, Front Desk, Bell Services & Reservations
• Responsible for the arrival and departure experience, assume the responsibility of the guest experience
• Manage multiple projects/priorities and deliver extraordinary results in a demanding, fast-paced environment
• Monitor labor expenses through schedule approval process and ensure budgeted productivity
• Direct all activities of the Front Desk to ensure communications and follow-up on any defects, guest requests or special requirements are completed
• Create, update, implement SOPs and best practices for Front Office divisions
• Interviews, trains, and hires colleagues for the Front Desk and assigned areas
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assures that all financial and credit procedures are followed.
• Oversees upsell program
• Attend meetings/training as required
• Perform other duties as requested from management
• Maintains inventory integrity through receiving standards.
• Offers creative solutions to operational challenges, and seeks to champion change for positive results.
• Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
• Manage key operations and multiple projects by prioritizing workload and managing expectations of the property and corporate office.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and Golden Nugget staff.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.

Qualifications:

• Bachelor’s degree in hotel management or equivalent experience in hotel industry.
• Previous supervisory experience in front office operations required.
• Hotel/gaming exposure helpful.
• Excellent management and communication skills.

What we offer you:

• Benefit Options Available

• Paid Time Off

• 401K

• Opportunities for advancement

• Positive and respectful work environment where diversity is valued

• Generous employee discounts on dining, retail, amusements, and hotels

• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email: [email protected]

Pay Range: USD $75,000.00 - USD $80,000.00 /Yr.