IT Service Delivery Coordinator

Five Rivers IT is looking for a Service Delivery Coordinator for its platform management team. This team works for select set of clients to support their datacenter and cloud operations. The position requires working with client stakeholders in setting expectations and working with engineers to ensure those expectations are met and exceeded.

Responsibilities

Project Planning and Scheduling:

• Assist in defining project scope, goals, and deliverables.
• Develop detailed project plans, timelines, and milestones.
• Track project schedules and adjust as needed to meet deadlines.

Task Coordination:

• Assign tasks to team members and monitor their progress.

• Ensure resources are allocated efficiently.
• Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed

• Maintain clear communication with all team members about status and expectations.

Communication and Collaboration:

• Serve as the primary point of contact for service delivery
• Manage the incoming flow of requests.

• Facilitate regular team meetings to review progress, address roadblocks, and share updates.

• Prepare and present status reports to stakeholders.

Risk Management and Problem-Solving:

• Identify potential risks and develop mitigation strategies.

• Troubleshoot issues as they arise and implement solutions to keep service delivery on track.

Documentation and Reporting:

• Maintain accurate records of activities, decisions, and deliverables.

• Provide regular updates and reports to management and stakeholders.
• Make recommendations for service Improvement plans and ensure actions are followed through to completion in a timely manner.

• Create post-project evaluations and lessons-learned documentation.

Quality Assurance:

• Ensure that deliverables meet quality standards and project requirements.

• Conduct regular reviews and assessments to identify areas for improvement.

• Ensure high levels of performance of department processes, accurate reporting and establishing service improvement activities when required.
• Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
• Drive internal and third-party service review meetings covering performance, service improvements, quality and processes.

Required Skills

• 3-5 years of Service Delivery coordinator or team lead
• Strong interpersonal skills
• Strong time management skills
• Strong organizational skills
• Ability to multi-task
• Ability to quickly pickup on different technologies

Other Details about the Job

• This is a Full-Time position
• All standard benefits are included such as medical/dental/vision insurance and vacation time
• We encourage and reward professional certifications
• Salary will be based on experience. Discretionary bonus is given out based on performance. Please send your resume with expected salary. Applications lacking expected salary will not be considered
• You will be placed at our Fair Lawn, NJ office. You will have to work 9:00 am to 6:00 pm Eastern Time. Please do not apply if you are not local or are not willing to relocate