Senior Operations, Ocean Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Iselin, Wood Ave

Division: Air & Sea

Job Posting Title: Senior Operations, Ocean Operations

Time Type: Full Time

Summary

This role oversees the work of others who coordinate management of customer detention and demurrage in compliance with the defined DSV tariff, while meeting all FMC legislative requirements.

Duties and Responsibilities

• Manage a region’s detention and demurrage compliance and profitability.
• Ensure that key, critical and complex accounts for an assigned region have clear billing SOPs and detention and demurrages tariffs is their NRAs.
• Ensure that general accounts are adhering to the defined DSV tariff
• Process payment of all related detention and demurrage charges to carriers in the region of responsibility after validation of compliance of the invoice
• Manage and resolve invoicing disputes with vendors in a timely manner (carriers)
• Ensure demurrage & detention details are timely communicated to the appropriate branch and billed within the compliant timeline of the shipment.
• Support team members that are new or need retraining and coaching on specific operational or technical topics
• Establish regular communication with the branch teams through established weekly, bi-weekly meetings, leading the discussion for detention & demurrage performance
• Understand root causes of any losses for detention and demurrage and work with the responsible parties to prevent recurrences of these events.

Educational background / Work experience

.

• 10+ years of experience in Logistics and customer service environment
• Bachelor’s degree or equivalent required
• Proficiency in Microsoft Office Suite including but not limited to Outlook, Word, and Excel
• Excellent understanding of ocean export/import operations – specifically container milestones as it relates to detention and demurrage
• Maintain composure under pressure in a fast-paced environment
• Email and Telephone etiquette
• Ability to troubleshoot day-to-day issues that may arise during pick-up or delivery process

Skills & Competencies

• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and presentation skills.
• Results oriented with an ability to prioritize, organize, and manage time effectively .
• Familiar with continuous improvement methodology preferred.

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $62,500 - $84,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .