IT Support Knowledge Specialist Intern

IT Support Knowledge Specialist Intern – Summer Intern

The Company

Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.

The Opportunity

The IT Support Knowledge Specialist Intern will gain real-world application of the business and technical writing skills, and attention to detail being developed through their educational programs. As part of this role in IT support, the intern will be introduced to multiple business and IT teams and learn more about multiple job functions and products.

The role is being offered in Princeton, NJ or as a remote employee. This role is being offered through the summer with potential for part-time opportunities throughout the school year.

Responsibilities:

• Review, create and update knowledge articles (used by IT support and end-users)
• Assist with the maintenance of the ITSM tool (e.g. products, assignment groups)
• Participate in project meetings to help manage the impact on IT support
• Works with service owners to shift work left and create meaningful KB articles
• Performs other duties as assigned or required

Job Requirements:

• Grade Level: Rising sophomores (2029) and juniors (2028); master’s students will not be considered
• Positive and professional attitude
• Strong communication skills (written English)
• Can work independently with minimal supervision
• Attention to detail
• Effective time management skills
• Solid writing skills required
• Knowledge of MS Office

This role will be based in Princeton, NJ or any remote location. The base range for this internship will be $17.50 - $23.00 per hour. Factors that may be used to determine your actual rate will include your specific skills, level of schooling and how many years of experience.

At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.