IT Intern
- Provide first-level technical support to faculty, staff, or employees under supervision
- Respond to IT support requests via ticketing system, email, phone, or chat
- Assist with troubleshooting common hardware, software, and connectivity issues
- Support account-related requests such as password resets, access changes, and onboarding
- Help set up and configure laptops, desktops, mobile devices, and peripherals
- Document issues, resolutions, and procedures clearly in the ticketing system
- Escalate complex or unresolved issues to senior IT staff
- Assist with IT projects such as system upgrades, deployments, and inventory management
- Follow IT policies, security guidelines, and data protection standards
- How an enterprise IT help desk operates in a professional environment
- Hands-on experience with Windows/macOS, Microsoft 365, and Active Directory
- Foundational troubleshooting and problem-solving techniques
- Best practices for customer service and technical communication
- Exposure to cybersecurity awareness, endpoint management, and IT service management (ITSM)
- Completion of introductory IT, networking, or systems courses
- Prior part-time work, campus IT job, or internship experience
- Familiarity with ticketing systems or remote support tools
- IT certifications in progress (CompTIA A+, Network+, Microsoft, etc.)
- Professional communication and interpersonal skills
- Analytical and problem-solving abilities
- Attention to detail and documentation
- Time management and reliability
- Team-oriented mindset
- Paid internship
- Part-time during the academic year; full-time opportunities during breaks (if applicable)
- Flexible scheduling to accommodate class schedules
- Mentorship and shadowing opportunities with IT professionals
- Potential for extension or full-time consideration based on performance
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