Administrative Assistant

Job Description

Job Description

Join our dynamic property management team and play a crucial role in ensuring the smooth operation of our properties as an office administrator. If you are an organized professional with a passion for providing excellent customer service, we would love to hear from you. Spanish is a plus!

Responsibilities:

• Process incoming payments, including receiving checks and applying tenant payments in the system.
• Act as the point of contact for tenants regarding rent payment status and inquiries.
• Reconcile credit card transactions and assist with resolving discrepancies to maintain accurate financial records.
• Coordinate with and support employees.
• Establish and maintain good relations with tenants.
• Maintain and update resident files.
• Communicate with management, residents, vendors, and all outside contacts in a courteous and professional manner.
• Working knowledge of Adobe and Microsoft Office Suite: Outlook, Word, and Excel.
• Ability to learn property management software (training provided).
• Communicate, verbally and written, with tenants, clients, and others.
• Ability to scan, make, fill in, and amend PDF forms.
• Grab mail at the post office.

Requirements:

• Excellent communication skills, both written and verbal, with the ability to effectively interact with tenants, supervisors, and vendors.
• Ability to work collaboratively as part of a team and contribute to a positive work environment.
• Strong customer service skills, demonstrating empathy, patience, and professionalism when interacting with tenants.
• Proficient computer skills, including experience with email communication, data entry, and record-keeping.
• Previous experience in a similar administrative or customer service role is preferred but not mandatory
• Bilingual proficiency in English and Spanish is a major plus; not required.
• Experience in property management is a plus.

We are located in Suffern, NY. You must be able to reliably commute or plan to relocate before starting work (Required).