Medical Front Desk Specialist

Job Description

Job Description

We are looking for a Medical Front Desk Specialist to support daily patient-facing operations for a busy healthcare office in Madison, New Jersey. This contract-to-permanent opportunity is ideal for someone who enjoys creating a welcoming experience while keeping front office activities organized and efficient. The person in this role will help patients move smoothly through registration, scheduling, and basic intake steps while ensuring accurate collection of key information.

Responsibilities:

• Welcome patients upon arrival, confirm appointment details, and manage the check-in process in a courteous and detail-focused manner.

• Coordinate appointment calendars by booking, adjusting, and confirming visits based on office needs and patient availability.

• Obtain and verify insurance information and collect copayments before or during patient visits according to office procedures.

• Provide required forms to patients, explain completion steps clearly, and review documents for completeness before submission.

• Escort patients to exam rooms when needed and record basic measurements such as height and weight accurately.

• Gather reports and supporting documentation so clinical staff have the information needed for patient visits.

• Answer front desk inquiries in person and by phone, directing questions appropriately and maintaining an organized reception area.

At least 1 year of experience in a medical front desk, healthcare reception, or similar patient-facing office role.

Bilingual in Spanish and English, with the ability to communicate clearly and professionally with Spanish-speaking patients and families.

Hands-on ability to schedule patients, manage check-ins, and handle routine front office responsibilities efficiently.

Experience collecting insurance details and processing patient copayments with accuracy and professionalism.

Familiarity with basic medical terminology used in a clinical or outpatient setting.

Strong communication and customer service skills with a calm, welcoming approach to patient interactions.

Ability to multitask in a fast-paced environment while maintaining attention to detail and confidentiality