Regulation E Claims Specialist
- Investigate customer claims related to unauthorized or erroneous electronic transactions (e.g., debit card, ACH, ATM) in accordance with Regulation E, EFTA, and NACHA guidelines.
- Ensure all claims are processed within regulatory timeframes, including provisional credit issuance and final resolution.
- Communicate clearly and professionally with customers regarding claim status, required documentation, and resolution outcomes.
- Collaborate with internal departments such as Fraud, Risk, Compliance, Customer Service, and Retail to gather supporting evidence and ensure accurate claim adjudication.
- Document all investigative steps, findings, and communications in the bank's case management system.
- Monitor claim trends and escalate suspicious activity or potential fraud to the appropriate teams.
- Stay current on changes to Reg E, NACHA rules, and other relevant banking regulations.
- Participate in audits and compliance reviews related to claims handling and Reg E adherence.
- Strong understanding of banking operations, fraud detection, and consumer protection laws. In-depth understanding of Regulation E, EFTA, and electronic payment systems. Familiarity with banking platforms, dispute resolution systems, and fraud detection tools. Strong analytical, problem-solving, and decision-making skills. Excellent written and verbal communication skills. Ability to manage multiple cases and meet strict deadlines.
- High School diploma or GED and minimum of 2 years of experience in banking operations, fraud investigations, or claims processing.
- Bachelor's degree in a related field and direct experience handling Reg E claims.
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