Business Analyst - Digital Product

Job description:

We are looking for an experienced and driven Business Analyst to join our growing Digital Product team . This role is central to optimizing operational systems, streamlining integrations, and advancing our business intelligence capabilities. Reporting directly to the Director of Digital Product, youll play a key role in ensuring technology solutions improve efficiency, reduce costs, and empower smarter decision-making across the business.

If you thrive at the intersection of product, operations, and technologyand love solving complex challengesthis opportunity is for you.

What Youll Be Responsible For

• Partner with Operations and Product teams to identify, document, and resolve WMS and backend system challenges.
• Support software analysis and requirements for operational implementations (EDI, shipping methods, WMS systems, automation).
• Troubleshoot data transfer / API issues and serve as a bridge between vendors and internal teams, ensuring clear communication of technical needs.
• Design, execute, and manage system testing and validation (particularly in sandbox environments for WMS and supply chain systems).
• Support and contribute to integration projects with external vendors.
• Conduct detailed business intelligence and data analysis, identifying risks around customs duties, postage fees, and other expenditures.
• Assist in developing and maintaining technical system requirements (Quickbase, CMMS, and other tools).
• Analyze and troubleshoot software issues related to fulfillment and operational technologies.

Qualifications:

What Well Love About You

• Strong analytical skills with a knack for technical troubleshooting.
• A collaborative, solutions-driven mindset with the ability to work independently on projects from start to finish.
• Highly organized, detail-oriented, and proactive in managing priorities.
• Excellent communicator who can translate complex technical requirements clearly.
• Curious, adaptable, and always eager to learn.
• Willing to work onsite regularly or travel frequently to ensure seamless collaboration.

What Youll Need to Have

• 4+ years of experience supporting or implementing software systems (preferably in product management or business analysis).
• 4+ years combined experience in WMS, supply chain technologies, EDI implementations, or similar domains.
• Hands-on experience with software testing and validation in Agile environments.
• Strong understanding of API functionality, with the ability to interpret and communicate technical details.
• Excellent documentation and communication skills for cross-team collaboration.

Why is This a Great Opportunity:

What Youll Love About Us

• Competitive base compensation + bonus program.
• Referral bonus.
• Paid Time Off and Wellness Time Off.
• Paid Parental Leave.
• 401k with company match through Fidelity.
• Comprehensive Medical, Dental, and Vision benefits.
• Company-provided Life Insurance, Short-Term & Long-Term Disability.
• Flexible Spending Accounts & Dependent Care FSAs.
• Annual Education Stipend.
• Complimentary Membership + Discounts on Owned Brands.
• Monthly virtual team-building and educational activities.
• A fun, creative, and energetic work environment where your ideas matter.