IT HIM SUPERVISOR - DIGITAL TECHNOLOGY SERVICES
- Requisition # 2025-169067
- ShiftDay
- StatusFull Time with Benefits
- Oversees as well as participates in the project management cycle for all software implementation, maintenance and support processes.
- Directs software building, testing and support tasks within the team, and among other Information Technology work groups, other departments within the organization, and vendors.
- Provides application expertise and guidance to the team and promotes staff development.
- Makes recommendations and assists with the development of departmental policies and procedures as well as departmental and organizational process improvement efforts.
- Promotes teamwork, facilitates inter-team and intra-team communication.
- Takes positions of leadership when installing/upgrading new/existing applications and components, configuring application settings and validating work performed by lower level Application Analysts.
- Operates as an escalation point for related application issues related to team efforts and tasks.
- Provides go-live support for users on new applications, modules, and functionality.
- Oversees and/or performs analysis of necessary application modifications and works with IT associates and/or the vendor to coordinate the modification.
- Analyzes business/clinical needs and requirements.
- Interprets end user requirements by fully discussing potential options and helping clients move towards optimal solutions.
- Evaluates the operational workflow that is applied to the system.
- Creates system specifications from user requirements.
- Creates test plans and tests new systems, version upgrades, and any system modifications.
- Documents all outcomes of testing. Reviews lower level Application Analysts test plans and documented outcomes for consistency and thoroughness.
- Responsible for application implementation, troubleshooting, and support.
- Presents oral and written communications to project teams and other departments.
- Updates system, operational, and department documentation.
- Recommends areas for process improvements.
- Provides on-call support for applications.
- Functions as a preceptor for new staff in the department.
- Responsible for performing Payroll duties.
- Responsible for managing the day-to-day activities of assigned applications analysts team members, including but not limited to the prioritization of work, coordination of resources, and performance reviews.
- Performs other related duties incidental to the work described herein.
- Adheres to HMH's competencies and standards of behavior.
- Bachelor's degree or equivalent years of related IT experience.
- Minimum of 7+ years of IT experience preferably in healthcare or related field(s).
- Demonstrated project management skills.
- Knowledge of advanced techniques, theories and processes to complete work.
- Team player and ability to multitask in a progressive environment.
- Ability to interact with all levels of organization and staff in one to one settings and group presentations.
- Ability to organize and coordinate actions of small groups to achieve departmental and organizational goals.
- Works independently and effectively manages time unsupervised.
- Strong desktop skills including spreadsheets, diagrams, presentation, and other collaboration suite tools.
- Excellent oral and written communication.
- Ability to work in a fast-paced environment.
- Creates and maintains clear, concise documentation.
- Collaborates with other team members across the department.
- Ability to organize and coordinate the actions of a team to achieve departmental and organizational goals.
- Demonstrates self-direction.
- Preferred experience in leadership with project management.
- Requirements are consistent and based on the area of coverage within Information Technology and HMH: a) For EPIC applications: Certification by EPIC in the EPIC application/module pertinent to the team. b) For Other IT applications: Professional Certifications relevant to the team.
- Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
- Experience: Years of relevant work experience.
- Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
- Skills: Demonstrated proficiency in relevant skills and competencies.
- Geographic Location: Cost of living and market rates for the specific location.
- Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
- Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
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