Retention Specialist

Job Description

Job Description

We are “American Dream Auto Protect”, the fastest growing company in the Vehicle Service Contract space. We sell Extended Warranty programs and provide a valuable lifeline to car owners throughout the U.S.

Due to unprecedented growth, we’re interviewing select candidates to expand our Customer Retention Department .

As a Retention Specialist , you will play a crucial role in maintaining positive relationships with our valued customers. Your exceptional communication skills, attention to detail, and ability to analyze customer needs will contribute to the success of our retention efforts. Join our team and enjoy a supportive work environment, competitive compensation, and opportunities for career growth.

Key Responsibilities:

- Handle inbound and outbound calls to existing customers to discuss their needs/issues and promote retention

- Provide exceptional customer service by addressing customer inquiries and resolving issues

- Utilize effective phone etiquette to ensure professional and courteous communication

- Maintain accurate and detailed records of customer interactions and transactions through data entry

- Collaborate with other departments to address customer concerns and ensure a seamless customer experience.

Preferred Experience: -

Previous experience in a customer service or sales role is preferred

- Strong communication skills, both verbal and written, to effectively communicate with customers

- Ability to analyze customer needs and provide appropriate solutions

- Proficiency in data entry and navigating computer systems

As a Retention Specialist , you will play a crucial role in maintaining positive relationships with our valued customers. Your exceptional communication skills, attention to detail, and ability to analyze customer needs will contribute to the success of our retention efforts. Join our team and enjoy a supportive work environment, competitive compensation, and opportunities for career growth.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Edison, NJ 08837: