Lead Technical Program Manager

Job Description

 

 Leverage your deep technical expertise and leadership to guide cutting‑edge initiatives that drive growth and innovation. 

As a Lead Technical Program Manager at JPMorgan Chase Commercial Investment Bank - Global Payments Technology, you will own end‑to‑end delivery of complex, multi‑team programs that advance firmwide business objectives. You will apply strong technical judgment to shape solutions and architectures while orchestrating resources, budgets, and high‑performing teams. Using your analytical mindset and adaptability enable you to navigate ambiguity, manage change, and keep programs aligned to measurable outcomes. Using your excellent communication and stakeholder influence, you will cultivate trusted partnerships and enable timely decision‑making. As a subject matter expert, you will drive operational planning and risk management to ensure resilient, secure, and high‑quality delivery.

Job responsibilities 

• Develops and executes comprehensive program plans that integrate technical requirements, dependencies, resource allocation, budgets, and timelines to deliver on scope and on schedule
• Proactively identifies and mitigates risks and issues, establishing contingency plans, clear ownership, and escalation paths to maintain program momentum
• Collaborates with engineering, product, operations, and business stakeholders to define scope, success metrics, and deliverables aligned to strategic objectives
• Uses data and analytics to assess performance, identify bottlenecks, and implement optimizations to improve flow efficiency, cycle time, quality, and outcomes
• Champions modern delivery practices (Agile/Lean), engineering excellence, and a culture of continuous learning and innovation
• Leads technical discovery and inception, sequencing, and dependency management across multiple workstreams and platforms, including payment rails and settlement flows
• Drives effective governance and program rituals (e.g., steering committees, QBRs), ensuring transparency, accountability, and timely decisions
• Ensures compliance, resiliency, and security requirements are embedded in design and delivery, partnering closely with risk, controls, and cybersecurity teams
• Manages vendor and third‑party engagements (e.g., SOWs, contracts) and optimize resource and budget forecasts to maximize value

 

Required qualifications, capabilities, and skills 

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Strong understanding of the software delivery lifecycle, CI/CD pipelines, release management, and environment strategy across distributed systems
• Experience driving cross‑functional programs with complex dependency maps across multiple platforms, lines of business, and third‑party partners
• Ability to translate business objectives into technical roadmaps, success metrics, and benefits‑realization plans with clear OKRs
• Proficiency with program and portfolio tools and reporting (e.g., Jira, Confluence), including building dashboards and using data to guide decisions
• Demonstrated ability to embed risk, control, security, and compliance requirements into program planning and execution
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

 

Preferred qualifications, capabilities, and skills 

• Deep understanding of payments lifecycles and technologies (e.g., card, ACH, RTP, ISO 20022), microservices and APIs, cloud platforms, and event streaming
• Proven ability to operate Agile at scale (e.g., Scrum, Kanban, SAFe), drive outcome‑based roadmaps and OKRs, and influence senior stakeholders through clear communication
• Relevant certifications a plus (e.g., PMP, Scrum Master, SAFe); familiarity with security/compliance frameworks and SRE concepts (SLIs/SLOs, incident and change management)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.