Remote Customer Relations Manager
Role Overview
We are seeking experienced, service-driven professionals to join our team as Remote Customer Relations Manager. In this fully remote role, you will oversee client interactions from initial planning through final confirmation, ensuring every arrangement is accurate, well-coordinated, and aligned with client expectations.
This position focuses on relationship management, solution-based service, and administrative precision. If you thrive in a client-facing role, enjoy organizing complex details, and are committed to delivering exceptional service, this opportunity offers both flexibility and growth.
Key Responsibilities
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Develop and coordinate customized itineraries tailored to client preferences and budgets
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Research, evaluate, and confirm reservation options using approved systems
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Serve as the primary point of contact for client communications via email, phone, and online platforms
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Oversee booking modifications, updates, and service-related matters with efficiency and professionalism
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Ensure all confirmations and documentation are complete and accurate
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Maintain detailed client records and organized reporting
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Participate in team meetings, training initiatives, and ongoing professional development
What We Offer
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100% remote work environment
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Flexible scheduling options
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Structured onboarding and continued training
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Performance-based incentives and advancement opportunities
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Supportive and collaborative team culture
Required Qualifications
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Strong written and verbal communication skills
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Excellent attention to detail and organizational capabilities
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Ability to manage client relationships independently in a remote setting
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Basic computer proficiency and reliable internet access
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Must be at least 18 years of age
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Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
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Professional English communication skills
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