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[ServiceNow Presales] Solutions Lead

Tata Consultancy Services
Edison, NJ
Job Description

TCS is looking for passionate individuals in the role of Presales & Solutions Lead to join our ServiceNow Practice. This individual will work on solutions using ServiceNow products across ITxM, HRSD, CSM, FSM, Gen AI/Agentic AI, IRM, App Engine and industry specific solutions. The Lead

  • is expected to develop, present TCS services capabilities and tailor-made solutions to address customers business requirements.
  • should bring ServiceNow expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements.
  • would strategically be involved throughout the sales cycle, especially delivering value pitches to business executives.

Responsibilities

Drive sales and solution activities, solution designing, and project planning

Contribute to project strategy and deliverable planning

Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable

Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams

Evolve business solutions, articulate as appropriate to client audiences

Provide product demos and support proof of concepts as required

Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others

Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase

Develop and share reusable assets that can be readily applied to new opportunities

Required Skills

10 or more years of overall IT experience with 3 years of experience in ServiceNow presales.

Experience in ITxM, CMDB, CSDM and Discovery

Exposure to HRSD, CSM, FSM, IRM Gen AI, Agentic AI and other industry specific solutions

Technical knowledge in the following areas: ServiceNow Platform, workflows, Integrations

ServiceNow implementation experience

Knowledge of ServiceNow Managed Service Provider (MSP) model and ServiceNow Licensing.

ServiceNow certified along with pre-sales accreditations, (Required: CSA/CIS, Preferred: CAD/CMA).

Able to mentor, build teams, work in a team, work independently.

Soft Skills

Good oral and written communication skills

Ability to proactively propose alternate solutions to the customer as and when needed

Good organizational and inter-personal skills to communicate with business stakeholders

Self-driven, motivated and results orientated

Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

Travel: Willingness to travel as necessary

Salary Range: $153,600-$237,200 a year

Posted 2026-02-16

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