Sr Director of Infra Engineering

Job Description

We are seeking a visionary and dynamic Global Program Manager to spearhead our strategy and stakeholder engagement for technology initiatives in Workplace technology space. This role is pivotal in managing, enhancing, and reporting on the adoption, user experience, and performance of workplace technology within Global Banking. This position offers a unique opportunity for senior global leadership and impact.

As an Executive Technical Program Manager at JPMorgan Chase within Global Banking, you will lead and direct complex technology projects and programs with extensive outcomes for clients, employees, and stakeholders across the firm. Your broad understanding of technology in financial services will enable you to develop strategic plans and ensure the program meets both internal and external requirements. Adept navigation through ambiguity, adaptation to change, and leveraging of advanced analytical reasoning and influencing skills are essential for promoting mutually beneficial outcomes. Your exceptional communication abilities will foster productive relationships with stakeholders, cross-functional teams, and clients, while your expertise in resource optimization and risk management will ensure the successful delivery of initiatives. Through your technical fluency and thought leadership, you will play a pivotal role in achieving business goals, shaping the firm's technology landscape, and moving work forward that has firmwide impact. You will be reporting to the line of business iCTO, working closely with the Execution Lead to ensure seamless execution of strategic goals.

Job responsibilities

• Design and lead strategic initiatives to drive the adoption and optimization of internal end-user workplace technology tools
• Be responsible for strategic planning and reporting on strategy and progress/issues to senior executives in both technology and business 
• Manage user experience feedback and opportunities with a business user mindset
• Be the voice of the customer, and interface with the technology solution/product owners across the firm
• Engage with technology and business stakeholders and partners to foster collaboration, innovation, adoption and issue resolution.
• Provide thought leadership and technical guidance, fostering innovation and continuous improvement

Required qualifications, capabilities, and skills

• Formal training or certification on Executive Technical Program Management concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization.
• Demonstrated expertise in analytical reasoning, and applying critical thinking to break down business, technical, or operational objectives into manageable tasks and activities
• Expertise in Physical and Virtual Desktop environments, Workspace solutions, Business Voice Solutions, Mobile technology, and Generative AI advancements.
• Strong focus on metrics and reporting related to technology adoption, user experience, performance, and problem management.
• Expertise in stakeholder management, establishing productive working relationships and propelling mutually beneficial outcomes for firm objectives

Why Join Us?

• Be at the forefront of technological innovation in the Global Banking environment.
• Lead transformative projects with the support of a dedicated and talented team.
• Influence and shape the future of workplace technology on a global scale.

We are looking for a leader who is not only experienced but also energetic and passionate about driving change and innovation. If you are ready to take on this exciting challenge, we invite you to apply and become a part of our dynamic team

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.