Director of Hospice Operations

Director of Hospice Operations

Location: In Office
Job Type: Full-Time
Salary: $90,000–$125,000 annually + performance-based incentive tied to operational, access, and satisfaction outcomes

Job Summary

Vitality Hospice is seeking a Director of Hospice Operations to lead intake, scheduling, team coordinators, and administrative support teams. This role is critical to ensuring timely patient access, strong communication, and a seamless patient and family experience from referral through admission.

This is a newly created leadership position with meaningful influence over front-end hospice operations, service recovery, and operational improvement. Compensation includes a competitive base salary with performance-based incentives tied to operational excellence, patient access, and satisfaction metrics.

What You'll Do

• Lead and manage hospice intake, scheduling, team coordinators, and administrative teams
• Ensure a smooth, compassionate, and efficient experience for patients and families from referral through admission
• Identify and implement process improvements to enhance operational efficiency and service quality
• Monitor operational performance metrics related to access, scheduling, and patient/family satisfaction
• Partner with finance on staffing models, budgets, and productivity oversight
• Serve as an escalation point for service recovery, patient/family concerns, and referral partner issues
• Collaborate with business development on account reviews and operational support
• Support compliance with federal, state, and accreditation standards

What We're Looking For

• 5+ years of healthcare operations leadership experience
• Hospice or home health experience strongly preferred
• Proven success leading intake, scheduling, or administrative teams
• Strong communication, leadership, and problem-solving skills
• Experience with process improvement and operational performance metrics
• Financial awareness related to staffing efficiency and budget oversight
• RN or clinical background preferred but not required
• Bachelor's degree in healthcare administration, business, nursing, or related field (preferred)

Benefits

• Competitive base salary with performance-based incentive opportunity
• Medical, dental, and vision insurance
• Supplemental Insurances through Aflac
• Pet Insurance
• 401(k) with employer match
• Paid time off and holidays
• Flexible spending accounts
• Employee referral program
• Auto Service Discount Program
• Employee Discount Program

Why Vitality Hospice?

At Vitality Hospice, operational excellence enables compassionate care. This role offers the opportunity to directly impact how patients, families, and referral partners experience hospice — while working in a collaborative, mission-driven organization that values leadership, accountability, and heart.

Apply today to help shape the systems that support meaningful care.