Service Customer Retention Intern

Let's introduce ourselves

The Volvo Car USA Service Operations team is seeking a motivated intern to help strengthen customer loyalty and long‑term Service Retention, with a special emphasis on understanding and improving the experience of Battery Electric Vehicle (BEV) owners. As part of the internship, you will contribute to initiatives aimed at increasing repeat service engagement, recapturing lost customers, and enhancing loyalty throughout the Volvo ownership lifecycle.
You will collaborate across Aftersales, Retail Operations, Marketing, and Data Analytics teams to design retention‑driven programs that support the unique needs of both traditional Volvo owners and BEV customers. Your work will directly contribute to Volvo’s mission of delivering a premium service experience and driving sustainable growth in customer retention across our retailer network.

What you'll do

• Analyze customer retention trends and identify at risk segments, including developing insights specific to BEV owners.
• Research leading retention, loyalty, and win back programs—especially those with strong BEV engagement strategies.
• Support the creation of retention initiatives such as loyalty benefits, personalized offers, lost customer recapture efforts, and BEV focused service journey enhancements.
• Work with cross functional teams to shape customer journeys and communication plans for both traditional and BEV owners.
• Assist in developing retailer toolkits, marketing materials, and communication strategies—such as promoting software updates, battery health checks, and EV specific service needs.
• Use customer data to segment owner groups and tailor retention approaches for new to brand, inactive, high value, and BEV customers.
• Help track retention KPIs, including BEV specific metrics like software update completion and charging related service activity.

What you'll bring

1. Analytical Skills: Ability to analyze data and market trends to make informed decisions
2. Research Skills: Proficiency in conducting thorough market research to identify best practices
3. Project Management: Capability to develop and manage project plans and timelines
4. Communication Skills: Strong verbal and written communication abilities for effective collaboration and marketing of concepts
You might also have:
• Proficiency with Microsoft suite of tools, including but not limited to: Excel, Word, Powerpoint, Power BI
• Ability to freely and comfortably present to management level
• Previous project planning experience

SALARY & BENEFITS:
The hourly compensation for this internship is $22.00 per hour. The rate of pay offered is based on factors such as a candidate’s relevant skills, experience, education, and overall alignment with organizational needs. Interns may also have access to a variety of Volvo resources designed to support early‑career development, including professional development opportunities, employee wellness programs, and exposure to teams across the organization. A comprehensive overview of benefits and compensation programs applicable to internship roles will be provided during the recruitment process