Assistant Manager

Gary’s Wine & Marketplace is seeking a hands-on, motivated Assistant Manager (AM) to support daily store operations and help drive an exceptional customer experience. This role is second-in-command at the store level and works closely with the General Manager to ensure the store runs smoothly, the team is supported, and guests receive outstanding service.

The ideal candidate is a strong floor leader who enjoys working with people, thrives in a fast-paced retail environment, and takes pride in maintaining high operational and service standards.

About Gary’s Wine & Marketplace

Gary’s Wine & Marketplace is a locally owned business and a leading wine retailer in the tri-state area, with established brick-and-mortar stores and a strong online presence. We specialize in offering a wide selection of fine wines, beers, spirits, artisanal cheeses, quality meats, and gourmet foods—all at competitive prices.

Our reputation is built on outstanding customer service and a knowledgeable team that is passionate about great products. Joining Gary’s means being part of a dynamic, customer-focused environment where expertise, teamwork, and enthusiasm are valued.

Key Responsibilities

• Serve as second in command of store operations, supporting the General Manager in daily execution and leadership
• Direct, monitor, and support team members in their day-to-day responsibilities
• Help train, coach, and develop staff, ensuring new hires are properly onboarded and existing team members continue to grow
• Oversee customer service issues and ensure a consistently positive guest experience
• Assist in meeting financial, operational, and staffing goals
• Ensure the store is adequately stocked, organized, and merchandised, including endcaps and product displays
• Help implement and follow store procedures and operational standards
• Communicate store needs, challenges, and opportunities clearly to the General Manager

Requirements

Qualifications & Requirements

• 3+ years of management experience in a retail environment
• A systems-oriented leader with the ability to follow and help improve store procedures
• Strong leadership presence with a positive, team-focused management style
• Ability to provide constructive feedback that motivates and supports staff
• Comfort and experience using technology, including:
• Point of sale (POS) systems
• E-commerce and order fulfillment platforms
• Customer support or ticketing tools
• Employee scheduling and delivery routing software
• Strong written and verbal communication skills
• Excellent customer service skills and a genuine passion for working with customers
• Ability to work in a fast-paced, high-volume environment
• Proficiency in Microsoft Office and Outlook
• Flexible availability, including evenings and weekends
• Ability to lift to 40 lbs

Benefits

We offer a friendly working environment, a competitive starting salary, flexible hours, and a generous employee discount. For full-time employees, benefits such as 401K and health insurance are available subject to the terms in our Employee Handbook.