Senior Quality Assurance Engineer - Sustainment Team

About Index Engines

At Index Engines , we’re all about helping companies bounce back from cyber threats and trust their data again — no matter what hits them.

Our flagship solution, CyberSense , delivers 99.99% accuracy in detecting data corruption, helping organizations recover quickly from ransomware attacks. We partner with awesome industry leaders like Dell Technologies, IBM, Lenovo/Infinidat, and Hitachi Vantara to power AI-driven cyber recovery across both primary and backup storage.

We’re a growing, tech-forward company with a startup feel and an enterprise-level impact. We take our mission seriously — but not ourselves. Expect a team that’s collaborative, curious, and loves solving hard problems together.

The Role

We’re looking for an experienced and driven Senior Quality Assurance Test Engineer to join our awesome Sustainment Engineering team . In this role, you’ll help keep our CyberSense product rock-solid — ensuring top-notch stability, performance, and reliability. You’ll dig into tricky issues, troubleshoot with precision, and work closely with talented teammates across the company to keep things running smoothly.

If you’re someone who loves solving problems, thrives in both Windows and Linux environments , and has a strong background in storage and backup technologies , we’d love to meet you! You’ll fit right in if you enjoy agile-style teamwork, continuous learning, and making a real impact on product quality and customer satisfaction.

Come be part of a team that values curiosity, collaboration, and a shared drive to build technology that truly makes a difference.

Responsibilities

• Test and manage sustainment tickets related to product functionality, performance, and deployment.


• Investigate, reproduce, and diagnose complex issues across the full software stack in Linux and Windows environments.


• Generate data and or backups required for testing Sustainment tickets making use of databases, virtual machines and or file systems


• Install and configure Index Engines’ products on various environments, including the creation of virtual machines as needed


• Collaborate closely with Product Support, Customer Support, Development, and Scrum teams to identify root causes , understand and test implemented fixes or workarounds.


• Deploy, configure, and maintain Index Engines’ products in lab or customer-like environments for issue replication and validation.


• Perform validation testing on bug fixes, patches, and maintenance releases to ensure stability and compatibility.


• Contribute detailed and well-documented updates to Jira tickets, including comprehensive descriptions of testing performed, steps taken, and outcomes observed.


• Collaborate within an Agile framework to align sustainment activities with product release cycles.


• Collaborate closely with peers, sharing expertise and supporting one another to drive team success and collective growth.

Requirements

• 7–10 years of professional experience in a technical support, sustainment, or QA engineering role within a product company.


• Strong troubleshooting skills across Linux environments and full-stack applications.


• Hands-on experience with backup technologies, storage systems, and data recovery processes.


• Basic scripting skills in Bash or Python for automation and diagnostics.


• Familiarity with databases (structure, backup, encryption, and maintenance).


• Experience with REST APIs and tools like Postman or CURL.


• Excellent interpersonal skills with the ability to work both independently and as part of a collaborative team.


• Strong communication skills (written and verbal) for engaging with customers and internal teams.


• Experience working in a matrixed, global organization, accommodating time zone differences.


• Bachelor’s degree in Computer Science, Information Technology, or a related field.


• A strong desire to learn, adapt, and grow within a fast-paced, customer-focused environment

Preferred

• Windows OS: 3+ years


• Master’s degree in computer science or related field


• Experience using Jira, Confluence, and Xray for issue tracking and documentation.


• Familiarity with virtualization technologies (VMware, Hyper-V, etc.).
  

Why You’ll Love Working Here

At Index Engines, you’ll join a team that’s equal parts smart, supportive, and a little nerdy (in the best way possible) . We move fast, collaborate often, and celebrate wins big and small.

You’ll have the freedom to experiment, make decisions, and actually see the impact of your work. We’re proud of what we build — and we like having fun while we do it.

If you’re looking for a place where you can lead with vision, grow with purpose, and work with people who genuinely enjoy what they do, you’ll fit right in.