Practice Manager -Orthopedics - Physician Practice
- Manages daily operations of the Primary Care Practice.
- Responsible for the supervision of all staff in practice setting, including time and attendance, coaching, evaluation, and discipline, when necessary, along with the director.
- Assists Director with the recruitment, supervision of certified medical assistance (CMAs) regarding adherence to policies and quality of work.
- Responsible for the revenue cycle, WQ management and financial reporting for the practice.
- Monitors patient satisfaction through surveys and patient feedback, and works with staff, physicians to identify and resolve potential problems and continually improve patient access and workflows.
- Administers recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies.
- Develops, leads and implements agenda for staff meetings to achieve critical departmental goals and objectives in the most efficient manner possible.
- Ensures and coaches the team in delivering excellent customer service resulting in positive patient satisfaction scores for department/physician services.
- Develops and enforces team member work assignments and maintains masterwork schedules.
- Formulates, reviews, and revises departmental policies and procedures which safeguard patient care and promote efficient and creative practice.
- Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
- Lifts a minimum of 10 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 4 hours a day.
- Adheres to the standards identified in the Medical Center's Organizational & Managerial Competencies.
- Associate degree preferred.
- Minimum of 5 years of experience in Operation in Professional Practice.
- Ability to foster teamwork with decision-making skills.
- Proficient at oral and written communication skills.
- Problem-solving and situational analysis skills.
- Conceptual thinking skills
- Management experience preferred.
- Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
- Experience: Years of relevant work experience.
- Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
- Skills: Demonstrated proficiency in relevant skills and competencies.
- Geographic Location: Cost of living and market rates for the specific location.
- Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
- Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
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