Account Manager

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

The Account Manager serves as the primary point of contact for key internal and external stakeholders, fostering and maintaining strong relationships. This role is customer-focused and involves managing initiatives that align with the customer's goals and objectives. The Account Manager works collaboratively to ensure projects are executed successfully from initiation to completion, providing consistent support and strategic insights.

What You’ll Do

Relationship Management:

• Build and nurture strong, lasting relationships with customers and internal teams
• Act as a liaison between customer stakeholders and Veeva, addressing needs, resolving concerns, and ensuring satisfaction.

Customer Support:

• Understand customer objectives, challenges, and opportunities to deliver tailored solutions
• Proactively provide recommendations to optimize customer success and project outcomes.

Project Oversight:

• Manage and oversee projects from initiation through execution, ensuring timelines, budgets, and quality standards are met
• Monitor progress, address risks, and provide regular updates to stakeholders.

Collaboration and Coordination:

• Partner with cross-functional teams to ensure seamless delivery of services and solutions.
• Facilitate communication between internal departments to align on project goals and deliverables.

Requirements

• B.S. or B.A. degree or equivalent experience
• 1+ years of account management/project management experience
• Pharmaceutical Speaker Bureau experience is a plus
• Pharmaceutical Event Planning experience is a plus
• Strong analytical and problem-solving skills
• Professional and clear oral and written communication
• Demonstrate ability to work in a fast-paced environment, and/or multitask often to meet fluctuating customer /company priorities
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Must be able to travel and work onsite for customer meetings

Nice to Have

• Familiar with health sciences and regulated environments
• Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code
• Fundamental knowledge of Veeva Commercial Cloud Product Suite including by not limited to Veeva CRM, Veeva Vault, Events Management, and Engage
• Ability to work and thrive in a team atmosphere
• Positive attitude and maintain a “Whatever it Takes” attitude

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $65,000 - $95,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected] .