Call Center Loan Officer

Internal Call Center Loan Officer – Multiple Locations (TX, FL, NJ)

Our client is seeking experienced and entry-level Internal Call Center Loan Officers to join a growing, high-volume lending team. These roles offer the stability of a national mortgage company combined with strong earning potential through a tiered commission structure.

Ideal candidates are licensed, driven, and comfortable working in a fast-paced, dialer-based environment managing inbound and outbound leads.

Key Responsibilities

• Manage incoming and outbound calls from lead sources such as LendingTree.

• Educate and prequalify borrowers for HELOCs, refinances, and cash-out products.

• Structure and present loan options that meet customer needs and comply with company guidelines.

• Maintain consistent contact and follow-up with clients throughout the loan process.

• Achieve monthly production and quality goals.

• Maintain accurate documentation and CRM notes on all interactions.

Qualifications

• Active NMLS license (state required) .

• Comfortable working with dialer systems and high-volume outbound leads.

• Experience with HELOC and cash-out refinance loans preferred.

• Ability to thrive in a structured, metrics-driven sales environment.

• For less experienced LOs (1–3 years): on-site role required.

• For experienced LOs (4+ years): hybrid or remote may be considered.

• Must reside within commuting distance of one of the call centers in DFW, Jacksonville, or Mount Laurel .

Compensation & Schedule

• Hourly: $18/hr + commission (retroactive tiers):
  • 1–2 loans: 40 bps
  • 3–6 loans: 60 bps
  • 7+ loans: 75 bps

• Average Annual Income: $110,000

• Top Performers: $225,000–$250,000

• Schedule: 9:00 a.m.–6:00 p.m. or 11:00 a.m.–8:00 p.m.

• Weekends: Voluntary unless production targets are not met

• Employment Type: W-2 with full benefits

National Mortgage Staffing does not determine the salary, requirements, or qualifications for this position. All criteria are set by our client and must be followed exactly.