CAR-T Cell Therapy Experience Lead (CTEL), NYC/NJ

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

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Job Function:

Pharmaceutical Sales

Job Sub Function:

Sales – Oncology/Hematology (Commission)

Job Category:

Professional

All Job Posting Locations:

New Jersey (Any City), New York (Any City)

Job Description:

About Innovative Medicine:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to finding treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at

We are searching for the best talent for a CAR-T Cell Therapy Experience Lead (CTEL) based in the New York Metro area covering New York City and New Jersey.

This is a field-based role available in all cities within New York City/New Jersey area. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location within the region to apply.

Purpose:

The CAR-T Cell Therapy Experience Lead is a member of this account management team, reporting to the Senior Manager, CAR-T Cell Therapy Experience Lead. The role will serve as the primary field-based point of contact for a portfolio of certified CARVYKTI Treatment Centers. In this role, you will work closely with treatment center stakeholders to improve operational efficiencies to maximize opportunities for the appropriate patients to access CARVYKTI. You will facilitate successful CARVYKTI product utilization of the sites by advising them on order management, operations, and logistics. Additionally, you will drive growth at the site through promotional message delivery and through coordination of activities related to expansion of site capacity (e.g. satellite capabilities or outpatient clinics). In this capacity, you will be the face of Johnson & Johnson Oncology CAR-T utilization to these sites and will be tasked with upholding the high standards of service to which we subscribe.

Professional Responsibilities:

• Stays current in clinical developments related to specific disease states
• Develops and maintains advanced presentation skills to facilitate effective communication of clinical information
• Documents all interactions, clinical insights and customer profile information daily as directed
• Attends clinically relevant meetings for personal/professional development
• Maintains the highest level of professional standards in all interactions with customers and other business contacts
• Conducts all aspects of the OCE role in accordance with the OCE Rules of Engagement

A Day in the Life

For certified treatment centers, you will be the single point of contact for all items related to operations for their CARVYKTI program. You will help advance their success with the CARVYKTI therapy by triaging day-to-day logistics and issue resolution related to processes and by advising them on opportunities to enhance their operational effectiveness and efficiency, as well as providing them with operational education. You will work closely with a matrix team consisting of sales, order specialists, medical, field reimbursement, supply chain, manufacturing, etc.

Detailed responsibilities include (but are not limited to):

• Successful site management. Serve as a lateral leader with multiple teams for operational account management, addressing site-specific issues and pursuing improvement opportunities for CARVYKTI order management/logistics, including opportunities for site expansion (e.g. satellite apheresis). Drive CARVYKTI growth by conveying clinical efficacy and safety information, along with commercial operations messages.
• Expert guidance. Serve as your assigned sites’ subject matter expert for CAR-T operations and logistics, providing counsel on topics rnaging from CARVYKTI technology utilization to process optimization.
• Cross-functional collaboration. Applying a patient centric approach, effectively align cross functional partners through regular participation in matrix calls with alliance partner stakeholders to bring the best possible outcomes for patients and customers. These cross-functional partners include demand generating teams, institutional business partners, field reimbursement colleagues, clinical nurse educators and more.
• Site education. Facilitate education engagements aimed ongoing improving, CAR-T operations/logistics and CARVYKTI order management systems. Also provide educational content on Out-of-Spec general information and CARVYKTI value information.
• Data analysis and insight gathering. Via both personal, onsite observations, as well as reviews of system-generated data, you will proactively advise the treatment facility on opportunities to improve their utilization of, and efficiency around, the CARVYKTI therapy.

Qualifications:

Education :

• Bachelor’s degree required.
• Advanced degree preferred

Required:

• A minimum of 5 years of work experience in the healthcare industry is required.

Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred):

• 5 years + demonstrated success in Field Sales/ Sales Leadership experience.
• Field based Large Account Management, e.g., KAM/KAS experience.
• Program administration, including Oncology, Bone Marrow Transplant, CAR-T, Infusion Site or Cell & Gene therapy Treatment Center/Site of Care Certification and Activation
• RN license or Advanced Practice degree (Nurse Practitioner / PA / PharmD / MSN)
• Communication. Excellent oral and written communication skills, including the ability to lead conflict resolution and defuse difficult situations.
• Relationship building. Excellent communication skills with a demonstrated history for forging strong, productive relationships with a diverse array of customers and colleagues.
• Project and process management. Skilled in overseeing, monitoring, and managing complex projects and operational procedures.
• Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
• Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Demonstrates a sense of urgency and is motivated by the challenge of working in a challenging environment, exercises calm, sound, constructive judgment during demanding situations.
• Accountability. Demonstrates excellent case management skills. Eager to take ownership, be proactive, and see customer inquiries resolved through to their end.
• Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments and shielding customers from that complexity.
• Travel. Candidate should live within 1.5 hours of a major metro airport within the stated geography.

The anticipated base pay range for this position is $130,000 - $224,000

The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below.

A pre-identified candidate for consideration has been identified. However, all applications will be considered.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Customer Centricity, Hematology, Industry Analysis, Market Knowledge, Oncology, Organizing, Performance Measurement, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Problem Solving, Resource Management, Revenue Management, Sales, Sales Enablement, Sales Trend Analysis, Strategic Sales Planning, Team Management, Technical Credibility

The anticipated base pay range for this position is :

$130,000.00 - $224,250.00

Additional Description for Pay Transparency: