Customer Service Associate

Job Description

Job Description

About the Role

The Customer Service Associate will support order processing, customer communications, and cross-functional coordination to ensure a smooth and accurate experience for customers. This position is ideal for someone detail-oriented, organized, and confident communicating with both customers and internal teams.

• Enter and manage customer orders in the CMS/ERP system with high accuracy.
• Respond promptly to customer inquiries via phone and email.
• Work with internal teams to resolve order issues, returns, and invoice discrepancies.
• Communicate product availability, pricing, and delivery timelines.
• Provide proactive updates related to logistics or supply chain changes.
• Maintain accurate customer records, account notes, and documentation.
• Assist with return processing, credit adjustments, and material allocation.

• Bachelor’s degree + 1 year of business experience or 3–5 years of customer service experience.
• Strong written and verbal communication skills.
• General understanding of logistics, warehouse operations, or manufacturing workflow.
• Ability to problem-solve and work collaboratively in a cross-functional environment.
• Proficiency with computer systems, CMS/ERP tools, and general software applications.

• Experience in fragrance, manufacturing, CPG, chemical, or related industries.
• Prior ERP/CMS experience.

• Fully on-site.
• Standard hours: 8:30 AM – 5:00 PM, Monday–Friday .
• Fast-paced and collaborative environment.

• $25 per hour (W2)

Zing Recruiting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We encourage applicants from all backgrounds and experience levels to apply.

Zing Recruiting is dedicated to delivering candidates and client’s alike a great experience for each unique position. We specialize in finding dedicated professionals with the education, talent, and fresh perspectives – professionals at the top of their game. Professionals who have what it takes to be competitive and innovative in today’s market. We work to match candidates needs and requirements to our clients’ requirements and expectations. We work to find the right “fit” for both candidate and client.

Company Description

Zing Recruiting is dedicated to delivering candidates and client’s alike a great experience for each unique position. We specialize in finding dedicated professionals with the education, talent, and fresh perspectives – professionals at the top of their game. Professionals who have what it takes to be competitive and innovative in today’s market. We work to match candidates needs and requirements to our clients’ requirements and expectations. We work to find the right “fit” for both candidate and client.