Customer Service Manager
Location: Lakewood, NJ
Type: Contract To Hire Opportunity
Compensation: $22.00 - $25.00 hourly
Contractor Work Model: Onsite
Hours: Monday - Friday, 9:00 am to 5:00 pm
Customer Service Manager Job Duties:
- Manage all calls that come into the department from customers
- Respond to customers and vendors chats/messages that come in through the company website
- Assist customers with online order inquiries
- Assist large customers including retail stores, distributors, and brokers with placing large orders, PO's, price updates, etc.
- Maintain documentation in system
- Must have previous experience in customer service assisting customers over the phone and online
- Clear and professional communication skills
- Detail oriented and can multitask
- Must be able to think on your feet
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