Account Manager
Job Description
Job Description
- Builds and maintains a strong, long-lasting customer relationships while developing a trusted advisor role with key buyers and executives.
- Negotiate contracts and agreements to maximize profits.
- Develops strategic promotional activity necessary to grow brand sales and cover annual overlaps.
- Liaison with cross-functional internal teams (including Production, AR, AP, Transportation, Packaging, Product Development and Customer Service) on both the company and customer sides.
- Deliver solutions according to customer needs and objectives in a timely manner.
- Forecast and track key performance metrics. (e.g. quarterly sales and incentive results and annual forecasts)
- Prepare and clearly communicate the progress of quarterly/annual initiatives to internal and external stakeholders.
- Collaborate with sales team to identify and grow opportunities within the accounts while keeping the customers satisfied and engaged with our products and services.
- Communicate with the sales team upcoming promotions and events and their results.
- Assist with challenging customer requests or issue escalations.
- Develop, acquire and maintain space and display programs.
- Assist with customer store resets, new store openings and events.
- Systems maintenance, new items (adds and deletes), promotions and general pricing in company and customer master files.
- Develop and present programs at all levels of an organization, including executive and C-level for both the company and the customer.
- Juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Develop new business within existing customers and/or identify areas of improvement.
- Entertainment
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