Patient Care Coordinator

Job Description

Job Description

Description:

PAX Health is a leading mental and behavioral health organization dedicated to providing comprehensive and compassionate care to individuals facing mental health challenges. Our team of professionals strive to create an environment where mental health is prioritized, stigma is eradicated, and individuals can thrive in their journey towards well-being.

We are seeking a highly organized and compassionate Patient Care Coordinator to join our team.

The Patient Care Coordinator holds a pivotal role in managing both patient care and administrative tasks. Their primary objective is to ensure that patients receive exemplary support and assistance throughout their healthcare journey.

Responsibilities:

• Greet and assist clients and visitors in a professional and courteous manner.
• Answer phone calls, schedule appointments, and manage office calendars.
• Maintain accurate client records and case files, ensuring confidentiality and compliance with privacy regulations.
• Prepare and process necessary documentation for workers' compensation cases.
• Draft and send letters, emails, and other forms of communication to clients, insurance providers, and medical professionals.
• Assist with scheduling and coordinating meetings, assessments, and evaluations.
• Provide exceptional customer service to clients, including answering questions about the process, scheduling evaluations, and providing updates.
• Support clients through the completion of necessary forms, ensuring clarity and accuracy.
• Additional tasks as needed.

Qualifications:

• High school diploma or equivalent required. A college degree is preferred.
• Previous administrative experience in a healthcare or psychological practice is preferred, especially within workers' compensation.
• Familiarity with workers' compensation terminology and processes is highly desirable.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Professional and courteous demeanor, with an emphasis on client confidentiality and respect.
• Full-time position, Monday through Friday.

Typical office hours: 9:00 AM – 5:00 PM

• Punctuality and efficiency paired with empathy and interpersonal skills.
• Proficiency in Word, Excel, and Google Suite.

Equal Opportunity Employer (EOE) Statement for PAX Health

Pax Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment where all employees are valued, respected, and treated fairly. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.