Pet Parent Relationship Manager

Job Description

Job Description

Description:

Bring your dog to work?

That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will assist in ensuring our team and dogs are safe and having fun as a Pet Parent Relationship Manager. This role will be focused on Sales and Service- working in front of house while at times assisting with dogs in back of house.This is a position that will keep you on your feet for the day, while assisting customers and working with dogs.Creating business for the daycare and maintaining great relations with our Pup's Parents!This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

ABOUT YOU:

• You love dogs and would love to care for them all day, every day!
• You love being involved in sales and service with customers!
• You’re fast paced, with a strong sense of urgency.
• You’re the kind of person who takes your job seriously.
• You thrive when you have multiple challenges on your plate.
• You’re focused on achieving goals consistently and efficiently.
• You’re careful not to make mistakes and can be counted on to ensure all the dogs are safe and well cared for!
• You’re lively, enthusiastic, and a very strong communicator.
• You are cooperative,helpful, and careful.
• You like meeting and interacting with new people.
• You like to work with others and build a teamwork consensus.
• You enjoy motivating a team through positivity to accomplish common goals
• You enjoy working in a collaborative, harmonious teamwork environment and helping customers
• You love training and developing others to be just as awesome as you!
• You have worked in a sales and customer service role
• Have management experience

If you are seeing yourself in these words, we’d love to talk to you about our Pet Parent Relationship Manager role!

ABOUT US:

• We’re Dogtopia and we are a unique breed!
• We love and care for our Pet Parents’ pups like they are our own.
• We provide you with the industry best training in dog behavior and care.

A big part of our success:

we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence.

It’s always bring your dog to work day!

Supplemental pay

• Commission pay

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• 401(k)
• Referral program
• Employee discount
• Pet rider program
• Other

Required Skills/ Abilities:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent computer skills for multiple platforms

• Excellent organizational skills and attention to detail.

• Excellent sales and customer service skills.

• Strong analytical and problem-solving skills.

• Ability to coach and give feedback to employees.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

• Able to work flexible hours.

Education and Experience:

• High school diploma or equivalent.

• At least one year of experience in a supervisory role in a professional environment.

• Franchise experience a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Prolonged periods of walking and standing, up to 8 hours.

• Must be able to lift 50 pounds at times. Other Requirements:

• Must love dogs.