Global Head of Mass Volume Payments

Job Description

Your leadership will help shape the future of Payments and support the growth of our global franchise. This is a critical role that will sit on the global management team for the Treasury Services organization within Payments at J.P. Morgan. This individual will report to the Global Head of Treasury Services, a key member of our global Payments Management Team.

Key responsibilities

• Lead and execute the product strategy and vision for Mass Volume Payments (ACH, RTP - including Interac and RTR - B2C [Push to Card, Push to Wallet, Zelle], Pay by Bank/Open Banking, and Prepaid Card), with end-to-end accountability for Product Development, Product Management, and Product Solutions Specialist (PSS) Teams within the Mass Volume Payments business at J.P. Morgan.

• Drive and elevate product development by continuously enhancing products and solutions to address client needs and market opportunities.

• Grow product revenue ($1bn+ with double digital annual growth) and market share through innovative product offerings and go-to-market strategies.

• Provide thought leadership on industry trends and best practices, serving as a visible representative and active voice for Mass Volume Payments at JPMorganChase .

• Partner seamlessly with Consumer & Community Banking (CCB) and cross-firm stakeholders to co-create strategy and thought leadership that advances the Mass Volume Payments product organization in line with J.P. Morgan’s vision.

• Spearhead, inspire, develop, and manage a team of Product and Product Solutions professionals.

• Manage financials, optimize pricing, and improve operational efficiency.

• Define objectives, key results, and KPIs to measure and ensure product success.

• Collaborate with senior stakeholders across regions and functions - including Product Execution (Product Delivery, Engineering), Sales, Commercialization and Go-To-Market, Operations, Client Service and Implementations, and Risk & Controls (Compliance, Controls, Legal, Audit) - to deliver solutions that meet client needs and drive business development.

• Anticipate and proactively address internal and external factors impacting the business.

• Maintain high levels of client satisfaction.

• Travel domestically and internationally up to 15–20%.

Required qualifications, capabilities and skills

• Strategic thinker with strong execution and analytical skills.

• Extensive experience across payments product management.

• Demonstrated deep understanding of client needs and the competitive landscape for cross-currency solutions.

• Proven ability to manage teams effectively.

• Strong collaboration with technology teams across the product lifecycle.

• Experience developing and implementing large-scale initiatives.

• Skilled in strategic planning, P&L management, and business case development.

• Experience implementing product lifecycle activities at scale.

• Ability to drive change and manage stakeholders across multiple functions.

• Superior presentation and communication skills.

• Recognized thought leader and innovator with demonstrated industry eminence.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.