Supervisor, Operations - CSG

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Position Information Camden, NJ $61,050 - $102,030 The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! Primary Role

• Responsible for all activities involving the operations and maintenance of the water/wastewater distribution and collections system.
• Supervisory responsibilities for employees
• Develops processes for daily staff work functions, oversees use of operational and maintenance information.
• Leads implementation of Environmental, Health and Safety programs.Key Accountabilities
• Schedules, coordinates and provides field supervision of staff involved in operational and maintenance activities of water/wastewater distribution and collections system.
• Provide for the training of assigned personnel in work methods, use of tools and equipment, and safety practices.
• Orders materials and supplies for routine operations, and preventative and emergency maintenance.
• Maintains records and prepares reports.
• Assist in the development of departmental standard operating procedures and emergency response plans and procedures.
• Performs other related functions as assigned.
• Conducts performance evaluations of assigned subordinate personnel.
• Participates in hiring, and disciplinary actions of assigned subordinate personnel in accordance with company policies.
• Follows Company Environmental, Health and Safety Policies, and reports unsafe conditions to supervision immediately.Knowledge/Skills
• Able to perform routine maintenance and servicing standardized water / wastewater process control, monitoring, and compliance sampling and testing.
• Able to prepare and maintain accurate paperwork such as records, logs, orders, surveys and routine reports as directed.
• Able to communicate effectively will all levels of the organization.
• Computer literate; MS Word, MS Excel, GIS and CMMS systems.
• Able to perform accurate mathematical calculations related to this position.
• Able to plan, schedule, prioritize, and coordinate work within assigned work area.
• Able to respond to emergencies.
• Able to establish effective working relationships with employees, supervisors, customers, and the general public.
• Able to work in a team environment.
• Knowledge of techniques, equipment, facilities, materials, methods, and procedures used in operations, maintenance, construction, and mechanical repair of water/wastewater distribution and collections system.
• Knowledge of health and safety regulations.Experience/Education
• Degree in sanitary, chemical, civil, electrical or mechanical engineering, public or business administration or other equivalent degree preferred. Additional qualifying experience may be substituted for the degree on a year for year basis.
• Completion of management class (labor laws, people management, development plans, etc.).
• Minimum of 6 years of experience in water / wastewater field. License/Certifications
• Must possess a valid state (of residence) driver’s license.
• C-1 License required or the ability to obtain within 12 months. Work Environment/Schedule
• Monday - Friday 7am-3:30pm; Also part of the rotational On-Call schedule.
• Both office and field environment.
• Must be physically able to work indoor or outdoor work during seasonal heat and cold, or other adverse weather conditions.
• Must be physically able to work in confined space environments.
• Must be physically able to wear a respirator.
• Must be physically able to remain alert and attentive to job requirements and co-workers.

• Maintain a neat, clean, professional appearance at all times while in uniform or during working hours.
• Maintain a courteous manner when speaking to customers and the general public.
• In addition to American Water’s pre-employment screenings, this position requires the ability to pass a Department of Defense background check for access to the military installation.

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