Administrative Coordinator, Customer Support

Company Description

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Job Description

The Customer Support Project Coordinator is integral member of the customer support organization. Committed to providing excellent customer support, she is responsible for critical communication with our customers and technical departments in the generation of customer estimates, proposals, and service orders: follow-up and review with customers (both internal and external), processing purchase orders to vendors when needed and invoicing based on actual time and material. Coordination includes interfacing with external and internal customers, to determine requirements, communication with technical departments and field service personnel, estimating and service project generation.

Responsibilities

• Maintain excellent customer relationships by communicating with the customer concerning their inquiries and concerns in a timely manner, with accuracy and professionalism.
• Work with sister companies and internal technical personnel to define solutions; generate estimates and proposals for submittal and discussion with customers. Continually follow up with customers and technical groups informing them of status of proposals and to clarify additional details that may be required.
• Assist in setting up new service projects in terms of invoicing, purchase order generation.
• Generate & process service support orders, proposals and estimates while remaining flexible to shifting priorities.
• Generate and manage purchase orders to vendors, coordination of invoices.
• Review estimated versus actual for projects, including reviewing and reconciling time sheets and expense reports for field technicians.
• Assist with project management activities directly related to Customer Support projects.
• Prepare and send out various documents from customer purchase order thru final invoicing.
• May be assigned to special projects or required to perform other duties as assigned.
• Timesheet reporting via UKG and Expense Reports, currently processed using an excel spreadsheet are a key area this position takes care of.

Qualifications

Requirements/Skills and Abilities

• Five (5) years of technical Customer support and administrative experience.
• Excellent time management /organizational skills.
• High degree of accuracy, attention to details
• Excellent verbal and written communication
• Technical aptitude; familiarity and experience with Industrial Equipment
• Previous project coordination experience a plus
• Advanced computer skills; including proficiency in the most recent version of Microsoft Word, Excel, Teams and Outlook
• ERP experience is a plus.
• Periodically required to work extended hours, as needed.
• Office-Based Role : This is a traditional office-based position, focused on administrative and coordination tasks within a project environment, not based on a call center environment.

Additional Information

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do!

• We pay 100% of medical & dental premiums for you AND your eligible dependents
• 401k Retirement Plan with a generous match, because we care about your future
• Life Insurance is provided free for all employees
• Generous amount of paid time off
• Long-term disability (yes, we cover that too!

BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.