Customer Care Specialist

Customer Care Specialist

Location: Swedesboro, NJ

Pay: $19–$20/hour

Work Environment

Fast‑paced customer care and call center environment supporting customers via phone, email, SMS, chat, and written communications while working closely with cross‑functional teams.

Schedule

• Six weeks of paid, fully on‑site training, Monday–Friday

• Weeks 1–3: 8:00 AM – 4:30 PM

• Weeks 4–6: Start times between 9:00 AM – 10:00 AM

• Post‑training primary shift: 11:30 AM – 8:00 PM

• Call center hours:

– Monday–Friday: 8:00 AM – 9:00 PM

– Saturday: 9:00 AM – 5:00 PM

• One Saturday worked per month

• One additional Saturday worked per quarter

• Schedules awarded through regular shift bids based on tenure and performance

Compensation and Benefits

Pay Rate: $19–$20/hour

Duration: 6‑month Contract‑to‑Hire

If eligible, benefits may include:

• Medical, Dental, Vision

• Critical Illness, Accident, and Hospital coverage

• 401(k) Retirement Plan (Pre‑tax and Roth post‑tax contributions available)

• Voluntary Life & AD&D (employee + dependents)

• Short‑term and long‑term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program (EAP)

• Time Off / Leave (PTO, Vacation, or Sick Leave)

About the Role

The Customer Care Specialist delivers high‑quality customer service with kindness, empathy, and professionalism. This role involves supporting customers while navigating multiple systems in a dynamic, fast‑paced environment.

Key Responsibilities

Provide exceptional customer service across inbound, outbound, and written interactions. Navigate customer, patient, and prescriber profiles accurately across systems. Adapt communication style to each interaction. Collaborate with team members across operations. Maintain accurate documentation and a positive, professional attitude.

Required Skills & Experience

Strong customer service and communication skills. Comfort working in a call center or customer‑facing environment. Ability to work independently and collaboratively. Strong data entry and administrative skills. Willingness to obtain a pharmacy technician license.

Top Skills – Must Haves:

Customer Service, Call Center Experience, Pharmacy Exposure

Nice to Have Skills:

Pharmacy Technician License, Healthcare or Veterinary Support Experience

Job Type & Location

This is a contract‑to‑hire position located in Swedesboro, NJ.

Pay and Benefit

The pay rate for this position is $19–$20 per hour. Eligible benefits include Medical, Dental, Vision, 401(k), HSA, Life & AD&D, Disability, EAP, and PTO.

Job Type & Location

This is a Contract position based out of Swedesboro, NJ.

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Swedesboro,NJ.

This position is anticipated to close on Apr 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.